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Why do I have to pay for the flat on my rental car?

When Alicia Reise and her husband rented a car from Hertz in England recently, they had no reason to believe the car was in less than perfect condition.

Can this trip be saved? If “everything is covered” why are you charging me for this flat tire?

One of the most common car rental complaints I get — no, the most common — involves travelers who declined […]

Help! My car rental company is taking me to court

Tracey Brown Osborne finds a mysterious charge on her American Express bill that turns out to be a repair bill for a rental car tire -- a tire she says she never damaged. When her charge card sides with her in the dispute, her car rental company threatens to take her to court. What should she do?
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