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Elliott Report

Elliott Report

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TICKET

“Apparently with Carnival, the passenger does not always come first”

January 23, 2024June 7, 2013 by Christopher Elliott

Kristen Hernandez thought she’d found a bargain on the Carnival Breeze next month. Or, to be more precise, she thought her travel agent had found one.

Categories Case Dismissed

No hope for an airline ticket refund – or is there?

January 23, 2024May 18, 2013 by Christopher Elliott

When Kathy Stickney’s niece must return home early to be with her ailing father, she must forfeit an American Airlines ticket. But is that fair?

Categories The Travel Troubleshooter

Two letters on my ticket cost $300 — are you serious?

January 23, 2024April 20, 2013 by Christopher Elliott

Agnes Lednum’s husband’s ticket is missing two little letters — “Jr” — and in order to fix it, her online travel agency wants $300. Is that her only option?

Categories The Travel Troubleshooter

Here’s why you should always take a picture of your car after you get a parking ticket

January 23, 2024March 12, 2013 by Christopher Elliott

… Read more

Categories Should I Take The Case?

How fair are ticket change fees?

January 23, 2024February 22, 2013 by Christopher Elliott

From time to time, every consumer advocate tilts at a few windmills, and when Sheryl North contacted me about her US Airways flight, it was my turn.

Categories Case Dismissed

They canceled the flight anyway — can I get a refund?

July 4, 2024November 12, 2012 by Christopher Elliott

Here’s a problem I run into every now and then, and which I normally refer back to the airline – which usually tells the passenger “tough luck.”

Categories Should I Take The Case?

Are airlines unjustly profiting from ticket change fees?

January 22, 2024October 6, 2012 by Christopher Elliott

What’s the best way to correct the name on an airline ticket? If you’re Akshay Malhotra, the answer is: Buy a new one, of course!

Categories Commentary, The Navigator

Her plans changed, but now her travel agent wants her to pay up

January 22, 2024August 13, 2012 by Christopher Elliott

Any day now, I’m expecting a call from Heather Barksdale’s travel agent. That’s because she owes the agency for a plane ticket to Europe — or at least, that’s what they claim.

Categories Commentary

Who benefits the most from your airline affinity card? (That’s not a trick question)

January 22, 2024June 28, 2012 by Christopher Elliott

Hey buddy, wanna sign up for a credit card?

Categories Commentary

United Airlines promised me two first class tickets — where are they?

January 22, 2024May 28, 2012 by Christopher Elliott

In the customer service world, a first-class, roundtrip ticket anywhere the airline flies is the ultimate mea culpa — an airline’s way of saying, “We’re really sorry.”

Categories Commentary
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