“Apparently with Carnival, the passenger does not always come first”
Kristen Hernandez thought she’d found a bargain on the Carnival Breeze next month. Or, to be more precise, she thought her travel agent had found one.
TICKET
No hope for an airline ticket refund – or is there?
When Kathy Stickney’s niece must return home early to be with her ailing father, she must forfeit an American Airlines ticket. But is that fair?
Two letters on my ticket cost $300 — are you serious?
Agnes Lednum’s husband’s ticket is missing two little letters — “Jr” — and in order to fix it, her online travel agency wants $300. Is that her only option?
How fair are ticket change fees?
From time to time, every consumer advocate tilts at a few windmills, and when Sheryl North contacted me about her US Airways flight, it was my turn.
They canceled the flight anyway — can I get a refund?
Here’s a problem I run into every now and then, and which I normally refer back to the airline – which usually tells the passenger “tough luck.”
Are airlines unjustly profiting from ticket change fees?
What’s the best way to correct the name on an airline ticket? If you’re Akshay Malhotra, the answer is: Buy a new one, of course!
Her plans changed, but now her travel agent wants her to pay up
Any day now, I’m expecting a call from Heather Barksdale’s travel agent. That’s because she owes the agency for a plane ticket to Europe — or at least, that’s what they claim.
Who benefits the most from your airline affinity card? (That’s not a trick question)
Hey buddy, wanna sign up for a credit card?
United Airlines promised me two first class tickets — where are they?
In the customer service world, a first-class, roundtrip ticket anywhere the airline flies is the ultimate mea culpa — an airline’s way of saying, “We’re really sorry.”