Two letters on my ticket cost $300 — are you serious?
Agnes Lednum’s husband’s ticket is missing two little letters — “Jr” — and in order to fix it, her online travel agency wants $300. Is that her only option?
Agnes Lednum’s husband’s ticket is missing two little letters — “Jr” — and in order to fix it, her online travel agency wants $300. Is that her only option?
From time to time, every consumer advocate tilts at a few windmills, and when Sheryl North contacted me about her US Airways flight, it was my turn.
Here’s a problem I run into every now and then, and which I normally refer back to the airline – which usually tells the passenger “tough luck.”
What’s the best way to correct the name on an airline ticket? If you’re Akshay Malhotra, the answer is: Buy a new one, of course!
Any day now, I’m expecting a call from Heather Barksdale’s travel agent. That’s because she owes the agency for a plane ticket to Europe — or at least, that’s what they claim.
Hey buddy, wanna sign up for a credit card?
In the customer service world, a first-class, roundtrip ticket anywhere the airline flies is the ultimate mea culpa — an airline’s way of saying, “We’re really sorry.”
And now, a little story about names, online travel agencies, airlines and the TSA.
Laurie Spear’s travel agent tells her she’s booked on American Airlines. But it turns out she’s on British Airways and that leads to all kinds of problems. Who’s responsible, and how does she fix it?