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    She says she paid for a first-class ticket, so why didn’t she get one?

She says she paid for a first-class ticket, so why didn’t she get one?

When Gloria Brimley booked a flight from Chicago to El Paso on US Airways through Cheaptickets, she thought she was […]

Help! The ticket cost $157, but the change fee was $200

Airlines love to talk about how they offer customers “options” when they tack fees and surcharges on to a ticket. […]

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    Why your next airline ticket purchase should be like buying a car

Why your next airline ticket purchase should be like buying a car

When Loren Witkin says that he shopped around for a new car, you can take him at his word.

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    Should I send these Rube Goldberg ticket cases to the recycler?

Should I send these Rube Goldberg ticket cases to the recycler?

My head is spinning after reading Amy Zimmerman’s complaint about Aeroplan, Turkish Air and Swiss.

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    Oh, for the last time – nonrefundable means nonrefundable (except when it doesn’t)

Oh, for the last time – nonrefundable means nonrefundable (except when it doesn’t)

Pamela Mason knew her US Airways ticket to California was nonrefundable. But she thought her circumstances — she became

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    They’ve redefined an airline ticket – it’s time to fix that

They’ve redefined an airline ticket – it’s time to fix that

OK, here’s an easy question: What’s an airline ticket?

I didn’t have a ticket, but Budget charged me anyway

I’m excited to bring back a weekly feature that probably belongs on every consumer advocacy site: “Is this a scam?” […]