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    Oh, for the last time – nonrefundable means nonrefundable (except when it doesn’t)

Oh, for the last time – nonrefundable means nonrefundable (except when it doesn’t)

Pamela Mason knew her US Airways ticket to California was nonrefundable. But she thought her circumstances — she became

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    They’ve redefined an airline ticket – it’s time to fix that

They’ve redefined an airline ticket – it’s time to fix that

OK, here’s an easy question: What’s an airline ticket?

I didn’t have a ticket, but Budget charged me anyway

I’m excited to bring back a weekly feature that probably belongs on every consumer advocacy site: “Is this a scam?” […]

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    My wife is in intensive care — what about her airline ticket?

My wife is in intensive care — what about her airline ticket?

Thomas Hinrichs’ anniversary plans are derailed by a medical emergency. Can he change the name on his wife’s ticket and […]

Beware of the half-truths airlines – and passengers – like to tell

It would be inaccurate to say that American Airlines lied to Kori Conley's friend when she tried to fix her airline ticket.

Should airline tickets be transferrable?

As Ralph Santopietro sees it, Delta Air Lines had him over a barrel when he tried to change the dates on a flight from Myrtle Beach, S.C., to Hartford, Conn.

What are airline ticket credits really worth?

Bethany Tully might have been forgiven for her confusion. After canceling an upcoming flight from San Francisco to Boston under unhappy circumstances, she discovered that her ticket credit on United Airlines was worth about half what she expected — an increasingly common complaint among air travelers.