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    My wife is in intensive care — what about her airline ticket?

My wife is in intensive care — what about her airline ticket?

Thomas Hinrichs’ anniversary plans are derailed by a medical emergency. Can he change the name on his wife’s ticket and […]

Beware of the half-truths airlines – and passengers – like to tell

It would be inaccurate to say that American Airlines lied to Kori Conley's friend when she tried to fix her airline ticket.

Should airline tickets be transferrable?

As Ralph Santopietro sees it, Delta Air Lines had him over a barrel when he tried to change the dates on a flight from Myrtle Beach, S.C., to Hartford, Conn.

What are airline ticket credits really worth?

Bethany Tully might have been forgiven for her confusion. After canceling an upcoming flight from San Francisco to Boston under unhappy circumstances, she discovered that her ticket credit on United Airlines was worth about half what she expected — an increasingly common complaint among air travelers.

What is an airline credit really worth?

It happened to Louise Andrew twice last month. She made reservations on the United Airlines Web site, tried to cancel them within 24 hours for a full refund, and was told that the airline would be happy to issue a ticket credit instead.

My ticket credit is gone — can you help me get it back?

Velta Mahon’s airline ticket credit is gone and she says it’s Hotwire’s fault. Is there any hope of a refund?

Would you buy a “custom” airline ticket?

Should your airline be allowed to offer you a customized ticket? That’s the intriguing and somewhat thorny question being raised by the worldwide airline industry through a little-known proposal called Resolution 787 — not to be confused with Boeing’s troubled 787 aircraft.