It happened again to Peter Lawton last week. He got scammed by another cab driver, he says.
Last week’s post about excellent customer service brought a few me-toos out of the woodwork, including this noteworthy account of United Airlines doing the right thing.
Lynne Lenhart's daughter had her $140 iPod taken on a recent visit to New York. The thief was a taxi driver who remains at large, with the apparent blessing of the government and the New York City Taxi and Limousine Commission. This sad -- and apparently unsolvable -- case raises some important questions about the use of credit cards.