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Why did T-Mobile charge me an early termination fee?

T-Mobile wants to charge Chad Jones a $200 early termination fee. But wait — isn't he on a month-to-month plan? He sure is. Or at least, he thinks he is.

My T-Mobile phone doesn’t work — now what?

Robin Myer’s phone doesn't work. Neither does her daughter's. T-Mobile doesn't seem to care. Can their phones be fixed?

Help! T-Mobile wants to charge a $200 cancellation fee

Bonnie Kangas is stuck with a $200 early termination fee from T-Mobile, even though her phone never worked — and even though a representative promised to not charge her. Is talk really cheap?

My mobile phone doesn’t work — how about a refund?

Konstantin Goranovic’s wife’s T-Mobile phone doesn’t work. Never has. He wants out of his contract. But T-Mobile won’t let him. Why not?

How do I get T-Mobile to stop billing my dead friend?

When Merry Bauman's friend passes away, she tries to cancel his T-Mobile account. Turns out it's a lot more difficult than it looks.

Sherry E at T-Mobile wants more of your money after your phone is stolen (don’t worry, it’s for your protection)

Ah, red tape! There's no worse time to run into it -- bunches and bunches of it, in this case -- than when your property is stolen and you're just trying to do the right thing.