T-Mobile wants to charge Chad Jones a $200 early termination fee. But wait — isn't he on a month-to-month plan? He sure is. Or at least, he thinks he is.
Robin Myer’s phone doesn't work. Neither does her daughter's. T-Mobile doesn't seem to care. Can their phones be fixed?
Bonnie Kangas is stuck with a $200 early termination fee from T-Mobile, even though her phone never worked — and even though a representative promised to not charge her. Is talk really cheap?
Konstantin Goranovic’s wife’s T-Mobile phone doesn’t work. Never has. He wants out of his contract. But T-Mobile won’t let him. Why not?
When Merry Bauman's friend passes away, she tries to cancel his T-Mobile account. Turns out it's a lot more difficult than it looks.
Sherry E at T-Mobile wants more of your money after your phone is stolen (don’t worry, it’s for your protection)
Ah, red tape! There's no worse time to run into it -- bunches and bunches of it, in this case -- than when your property is stolen and you're just trying to do the right thing.