Quantcast

Dish’s billing system is broken and I can’t fix it

Dish deducted $94 from William Leeper’s account without crediting him. Now it’s turned off his subscription TV service for non-payment. What gives?

ADT is stonewalling me — should I stop paying my bill?

Krishnan Ramanathan is being double-billed for his home security system. Should he just stop paying it?

Could United Airlines’ chaotic computer “cutover” have been avoided?

At United Airlines, they called it the “cutover.” It was the final and most difficult piece of the puzzle in the merger with Continental Airlines, and it involved combining two complex passenger reservations systems.

Hey, that’s no four-star hotel!

Albert Muick books a four-star hotel through Expedia in Prague. Turns out, it's just a three-star property. When he asks for a refund, he's sent a series of form letters. What now?

Are new warning and tracking systems enough to make us forget about TSA agents’ misdeeds?

It's been a "good news" kind of week for observers of our nation's security apparatus. At least that's how the government is spinning it.

Take a picture of your rental vehicle — your car rental company is

Next time you rent a car, take a picture of it. No, seriously. Whip out your digital camera and take a snapshot.