Dish deducted $94 from William Leeper’s account without crediting him. Now it’s turned off his subscription TV service for non-payment. What gives?
Question: I’ve been having a billing problem with Dish Network for the last three months. Dish deducted $94 from my bank account in June but it never posted to my Dish account.
I called back in mid-July when I saw my unpaid bill and asked the company’s payment research department to investigate. But by the end of July, the money still wasn’t in my account, and my account was closed because of non-payment.
At the end of August, I called the Dish executive resolutions department, and was told to send my bank statement in showing the payment. I did, but I received no response. Continue reading…
Krishnan Ramanathan is being double-billed for his home security system. Should he just stop paying it?
Question: About two months back, we moved to a new residence. Our ADT residential security service is in my wife’s name, although I handle most of the activities, including payments. We called ADT before our move and scheduled an appointment (incidentally on the same day that we moved into our new home). The sales rep who met us told us that since we have been longtime ADT customers (about 7 years), the installation, activation etc. would be free of charge and I just had to pay the monthly charges.
Meanwhile in our previous home, we had been making semi-annual payments and the sales rep told us that our first statement would be adjusted based on past payments. The actual service activation for our new home was not until a month after we moved in, since they couldn’t find any earlier day that was convenient to us.
The installation and activation went smoothly until we received our first statement and discovered that the past payment was not adjusted. So I called ADT billing and after almost a hour of being moved around between the billing, move, and new customer activation departments, I was finally curtly told that since the account was in my wife’s name, she would have to call in to make any changes to the same. Continue reading…
At United Airlines, they called it the “cutover.” It was the final and most difficult piece of the puzzle in the merger with Continental Airlines, and it involved combining two complex passenger reservations systems.
But some United passengers referred to what happened in March as something else: chaos. Continue reading…