I’m researching an article about hotel cancellation policies for the Washington Post, but one of the stories shared by a […]
The recent superstorm and series of nor’easters that slammed into the East Coast grounded tens of thousands of travelers, including Neil Weiss.
Here's a problem I run into every now and then, and which I normally refer back to the airline - which usually tells the passenger "tough luck."
The deadly storms that left large swaths of the East Coast without power just before the Fourth of July holiday provided an uncomfortable lesson to hotel guests like Ken White: Always call to confirm your reservation — especially when the place you’re visiting is reeling from a natural disaster.
No, you're stuck at the airport or in a motel, waiting for the winter storm to pass.
If you live on the East Coast of the United States -- and most folks reading this site do -- then you're probably thinking about the weather this weekend. Complaining about it, to be exact.
When the power went out in Jeri Kellerman's hotel room at the Holiday Inn Express in Poulsbo, Wash., she and her husband spent the night in pitch black and freezing cold.