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“I never forgot how kind this hotel was to us”

I’m researching an article about hotel cancellation policies for the Washington Post, but one of the stories shared by a […]

After the storm, who has your refund?

The recent superstorm and series of nor’easters that slammed into the East Coast grounded tens of thousands of travelers, including Neil Weiss.

They canceled the flight anyway — can I get a refund?

Here's a problem I run into every now and then, and which I normally refer back to the airline - which usually tells the passenger "tough luck."

Unnatural disaster: What to do when your hotel doesn’t have room

The deadly storms that left large swaths of the East Coast without power just before the Fourth of July holiday provided an uncomfortable lesson to hotel guests like Ken White: Always call to confirm your reservation — especially when the place you’re visiting is reeling from a natural disaster.

If you’re reading this, you’re probably not home for Christmas

No, you're stuck at the airport or in a motel, waiting for the winter storm to pass.

It’s cold out there — don’t you wish you were here?

If you live on the East Coast of the United States -- and most folks reading this site do -- then you're probably thinking about the weather this weekend. Complaining about it, to be exact.

Is this enough compensation? A discount on an icy hotel room

When the power went out in Jeri Kellerman's hotel room at the Holiday Inn Express in Poulsbo, Wash., she and her husband spent the night in pitch black and freezing cold.
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