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Mad about travel? Then you probably shouldn’t read this

It's the time of year when the days get shorter and my mood grows darker.

The one thing every good customer forgets? You’ll never guess

You’re a smart consumer. Otherwise you wouldn’t be reading this.

Please help me write your mission statement

I've often said that this is your site. I advocate for you, and people like you, every day. But what, exactly, am I fighting for? I'm planning to add a mission statement to this site to make sure everyone understands your causes. Here's a first draft. Any thoughts?

Ridiculous or not? Oops, I forgot to check my credit card statement

It happens all the time.