It’s the time of year when the days get shorter and my mood grows darker.
And I’ll be honest: that government shutdown, the legislative gridlock and the shoot-out at the Capitol aren’t exactly the kind of pick-me-ups I was looking for.
It’s probably not the best occasion to write a mission statement, but who cares?
(Admit it, you’re not reading this post because you give a hoot about my purpose in life — you’re glued to it for the angry comments that are certain to follow. Scroll down a little and feel the flames, my friends.) Continue reading…
You’re a smart consumer. Otherwise you wouldn’t be reading this.
You look for bargains, you read the fine print, you know how to navigate your way around the branches of a phone tree.
But aren’t you forgetting something?
Most enlightened consumers fail to do one thing with alarming consistency: they don’t review their credit card purchases in a timely manner – or at all. No one knows exactly how frequently (or infrequently) American consumers review their credit card statements, but based on my own dealings with customers who are disputing a card purchase, I can tell you, it’s not often enough. Continue reading…
I’ve often said that this is your site. I advocate for you, and people like you, every day. But what, exactly, am I fighting for? I’m planning to add a mission statement to this site to make sure everyone understands your causes. Here’s a first draft. Any thoughts?
Here’s what we’re fighting for:
Consumer empowerment. I believe that by working within the system, responsible consumers can ask for and receive a just and fair resolution to any service problem. When they don’t, the problem needs to be exposed, not in order to embarrass a company, but so that the system can be fixed.
Fair, honest prices. The rate you see should be the rate you pay. You have the right to know what’s included — and not included — when an offer is initially made. If there are any mandatory fees, they should be included right up front, as part of the price. Optional fees should be clearly shown at the start of the transaction. Anything else is lying. Continue reading…