The surcharge seemed like nothing to Andy Fixman — a “trivial amount” he says. But it meant everything to him.
Actually, it should to every hotel guest.
Where does the clever hotel wordplay cross the line?
82 comments
STARWOOD
82 comments
Does TripAdvisor have a problem with fake reviews?
Who is hunnyb62?
The answer matters to Daniel Corcoran and a group of contributors to TripAdvisor’s Baltimore forum. It should matter to you, too.
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65 comments
Vampire bugs ruined my honeymoon
Rachel Meredith’s account of her honeymoon reads like a script from a National Lampoon’s Vacation movie — minus the funny.
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102 comments
Rental car damaged after being cut off by a resort van
When Chuck Berg tried to maneuver his way back to the Le Méridien in Phuket, Thailand, on a recent visit, he ran into a little problem: a rock on the side of the road, which dented the side of his rental car.
Berg thinks Le Méridien should cover the $175 deductible because the accident wouldn’t have happened without an unfortunate series of circumstances to which the resort’s employees contributed.
Today’s “can this trip be saved” case will force us to draw a line between a hotel’s liability and a guest’s personal responsibility. And I should warn you, this is not an easy one.
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42 comments
Is this a scam? Hosted reviews on hotel site look bogus
Ellen Gonella is a guest at The Westin Ka’anapali Ocean Resort Villas in Lahaina, Maui, a gorgeous beachfront property with a little smoking problem.
Despite a well-promoted smoke-free policy, she’s discovered that there are “smokers everywhere” — and she wants to give the property a piece of her mind.
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Two years later, I still like Aloft a lot
One of the most popular posts of 2008 on this site was about my visit to the then-new Aloft hotel in Rancho Cucamonga, Calif. In it, I detailed some of the cool amenities this Starwood concept offered.
So when Aloft suggested that we start our California tour back in Rancho I though: Why not?
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3 comments
Good advice: Read every email twice before your first cup of coffee
Here’s a life lesson, courtesy of my friends at Starwood Hotels & Resorts: If you haven’t had your first cup of coffee in the morning, do yourself a favor and read every email twice.
In a pre-caffeinated state yesterday, I only skimmed Sandra St. Germain’s missive, which began,
I am writing to see what you suggest to resolve this before I am stranded in Egypt with my grandson and no hotel room.
I have been calling, several times, and even emailing as Le Méridien customer service representative told me to do, attaching a copy of my reservation, in an attempt to resolve the lost reservation issue.
Oh no! Grandmother. Stranded in Cairo. Needs help now.
I immediately went into rescue mode.
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