When Marianne Finnigan’s Starbucks cards are frozen, the fast-food retailer wipes out her store credit. Can it do that?
Maybe it's time to rethink what we mean by "loyalty." Maybe real loyalty, like trust, must be earned — not coerced or bought.
Peter Volpe's Starbucks account is frozen, and he doesn't understand why. Is the company allowed to just confiscate his credits?
Timing was never the TSA's thing.