Did Starbucks steal $167 from this woman?

When Marianne Finnigan’s Starbucks cards are frozen, the fast-food retailer wipes out her store credit. Can it do that?

An inconvenient truth about loyalty programs

Maybe it's time to rethink what we mean by "loyalty." Maybe real loyalty, like trust, must be earned — not coerced or bought.

“I feel like Starbucks is stealing money from me”

Peter Volpe's Starbucks account is frozen, and he doesn't understand why. Is the company allowed to just confiscate his credits?

Who’s afraid of a bomb-making barista?

Timing was never the TSA's thing.