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His friend is gone and so is his ticket refund

When Bob Gyurci’s friend dies, he expects the airfare refund to be fast and problem-free. But it isn’t. The money […]

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    Shocked by Spirit’s luggage fees – can you help me get a refund?

Shocked by Spirit’s luggage fees – can you help me get a refund?

Vash Patel is like most air travelers: He doesn’t like to pay a lot but he also doesn’t like surprises. […]

Seriously, how careful do consumers have to be?

Bryan Perilman shoulda known better.

Maybe Anthony Weiner needs this woman’s phone number

No American airline thinks of its customers in quite the same way Spirit Airlines does. And the feeling is mutual, as far as many of its passengers are concerned.

Auto insurers don’t play fair with customers

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A mostly true fish story with a truly unfortunate ending

Michael Patterson's fish story is true. At least that what he says.

Are you too desperate for an airfare deal?

What would you do for a cheap airfare?