Seriously, how careful do consumers have to be?

Bryan Perilman shoulda known better.

He and his wife were flying from Fort Lauderdale to New York this summer on Spirit Airlines, but the their flight was canceled because of mechanical problems. When a representative offered to fly the couple on Delta Air Lines if they accepted a voucher, he should have known to ask: Is there a catch?

“A Spirit representative offered us two free round trips each,” says Perilman. “More than fair, we thought.”

But they thought wrong.
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Maybe Anthony Weiner needs this woman’s phone number

Yuganov Konstantin/Shutterstock
Yuganov Konstantin/Shutterstock
No American airline thinks of its customers in quite the same way Spirit Airlines does. And the feeling is mutual, as far as many of its passengers are concerned.

If you have any doubts, look no further than last week’s tasteless Anthony Weiner promotion. Seriously, folks. You can’t make this stuff up.

Or, for a more G-Rated discussion, consider what happened to Catherine Migliano when she tried to cancel her $9 Fare Club membership recently. The carrier’s corporate intransigence may have opened the entire airline industry to millions of dollars in damage claims.

Spirit’s “club” offers access to lower fares and discounts, but it is also — and this is clearly disclosed on the airline’s site — a self-renewing membership. It’s a never-ending source of complaints, for a variety of reasons.
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Auto insurers don’t play fair with customers

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What we’re reading

Auto insurers don’t play fair with customers, study finds (NBC News)

Landing gear on Southwest jet collapses at LaGuardia Airport, eight injured (Reuters)

More leisure fliers pay for seats, food, legroom and Wi-Fi (Wall Street Journal)

TSA chief warns of ‘new underwear bomb’ which threatened airline last year and forced agency to rethink all its security procedures (Daily Mail)

Horton shares credit with Arpey for successful American bankruptcy (The Street)

What we’re writing

A scratch on my rental car — and now, a bill from a collection agency (Elliott)

Tagged as a troublemaker by the TSA (TSA News)

Do airlines need to add more humans at the airport? (Consumer Traveler)

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