“Finally, if all the above fails …”

If Charles Friedman had gone anywhere else, he would have received a flat-out rejection. After all, he was asking Southwest Airlines for a full refund of his plane tickets from Hartford to Orlando because he wasn’t “up to” traveling during the holidays.
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The Carnival Breeze blew out of port without us

Laura Filippi and her daughters boarded their Southwest flight thinking they had plenty of time to arrive in Florida and board the Carnival Breeze for their seven-day cruise.

After all, it is just a two-hour-and-35-minute flight from Baltimore to Ft. Lauderdale. Normally, that would be totally adequate. But when their plane developed mechanical issues, the whole schedule went awry.

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Southwest goes the extra mile to return a library book

Jon Clahan thought his recent flight from Indianapolis to Dallas, the first leg of his Caribbean vacation, would be a good opportunity to catch up on his reading.

Little did he know he was about to lose a library book – and that, thanks to the airline, his reading would catch up with him.

But I’m getting ahead of myself.
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Is this enough compensation? My Rapid Rewards expired and I can’t get them back

Rachel Cabarcas’s timing isn’t the best. No, not because she has an expired awards problem she’s sharing with us today, but because if she’d waited a little longer, then this probably wouldn’t have been a problem.

And what, exactly, is the problem? Her Southwest Airlines Rapid Rewards are no longer valid, and she’d like them back.

As some of you probably know, Rapid Rewards no longer expire. But they used to.
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Frequent flier program changes you can root for

If you’ve ever asked what the fuss over frequent-flier programs is about, then you know that the answer can be complicated.

Airlines love them because they’re worth billions of dollars in business. They also mean the world to many passengers, because at a time when airline amenities are evaporating faster than jet fuel spilled on a hot tarmac, perks such as upgrades and preferential treatment are just about the only things that make air travel tolerable.

So when two major airlines recently decided to upgrade their loyalty programs, they caught this skeptic’s attention.

Delta Air Lines has eliminated the expirations on its frequent-flier miles. And Southwest Airlines has completely revamped its legendary Rapid Rewards, adopting many of the features of competing incentive programs.

The response from customers offers fresh insights into the volatile relationship between air travelers and airlines, but it also presents us with new opportunities to fly smarter.
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Weekend survey: Do maintenance problems make you reluctant to fly?

Do Southwest Airlines’ recent maintenance problems, which led to widespread aircraft inspections, make you think twice about flying?

If you’ve been paying attention to some of the media coverage (and how can you not?) you might be forgiven for thinking the sky is falling. Or, at least, that planes are falling out of the sky.

Truth is, no one has died — yet.
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