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Did Southwest Airlines do enough for fare glitch victims?

It was a weekend that Maryrose Solis would rather forget.

How long is too long for an airline ticket refund?

Greg Melgares is a patient guy. But even his patience has limits. The refund from Southwest Airlines he's been promised for a year still hasn't arrived. Will the airline ever pay him?

When revenue-hungry airlines play “chicken” with passengers

Here's a decision most of us will have to make the next time we fly: Should we splurge for a "premium" seat in economy class -- an aisle or a window seat -- or leave it to chance, and possibly end up in a middle seat?

Is this a scam? Are airlines really giving away “free” flights?

Dick Jordan became suspicious when he received the first postcard offering “two round-trip airfares to anywhere Southwest flies.” He's a loyal Southwest customer, but this seemed too good to be true – and he thinks it might be a scam.
By |January 16th, 2012|OYS|16 Comments|

Help, my AirTran tickets expired — is my money gone forever?

Talk about adding insult to injury.

Don’t wait too long to ask Southwest Airlines for a refund

Thomas Travia bought a ticket from Philadelphia to Omaha on Southwest Airlines but couldn't use all of it. Nothing unusual about that -- plans change all the time, and the airline offers some of the most flexible ticket change policies in the industry.

XL passengers invade my economy class seat — and airlines let them

When Elisabeth Haas took her window seat on an American Airlines flight from Orlando to Dallas earlier this year, she discovered a problem – a very big problem.