There isn't much Val Maswadi and Southwest Airlines can agree on.
It was a weekend that Maryrose Solis would rather forget.
Greg Melgares is a patient guy. But even his patience has limits. The refund from Southwest Airlines he's been promised for a year still hasn't arrived. Will the airline ever pay him?
Here's a decision most of us will have to make the next time we fly: Should we splurge for a "premium" seat in economy class -- an aisle or a window seat -- or leave it to chance, and possibly end up in a middle seat?
Dick Jordan became suspicious when he received the first postcard offering “two round-trip airfares to anywhere Southwest flies.” He's a loyal Southwest customer, but this seemed too good to be true – and he thinks it might be a scam.
Talk about adding insult to injury.
Thomas Travia bought a ticket from Philadelphia to Omaha on Southwest Airlines but couldn't use all of it. Nothing unusual about that -- plans change all the time, and the airline offers some of the most flexible ticket change policies in the industry.