It was a weekend that Maryrose Solis would rather forget.
Greg Melgares is a patient guy. But even his patience has limits. The refund from Southwest Airlines he's been promised for a year still hasn't arrived. Will the airline ever pay him?
Here's a decision most of us will have to make the next time we fly: Should we splurge for a "premium" seat in economy class -- an aisle or a window seat -- or leave it to chance, and possibly end up in a middle seat?
Dick Jordan became suspicious when he received the first postcard offering “two round-trip airfares to anywhere Southwest flies.” He's a loyal Southwest customer, but this seemed too good to be true – and he thinks it might be a scam.
Talk about adding insult to injury.
Thomas Travia bought a ticket from Philadelphia to Omaha on Southwest Airlines but couldn't use all of it. Nothing unusual about that -- plans change all the time, and the airline offers some of the most flexible ticket change policies in the industry.
When Elisabeth Haas took her window seat on an American Airlines flight from Orlando to Dallas earlier this year, she discovered a problem – a very big problem.