The International Air Transport Association (IATA) has proposed a new “optimal” carry-on baggage size. Unfortunately, the new “optimal” size is only advantageous for the airlines, not their passengers. After creating the conditions that have led to overcrowding of inflight luggage bins, the airline solution is to make allowable carry-on bags smaller.
Southwest Airlines has one of the most consumer-friendly images in the airline industry, and its “bags fly free” and “no change fees” are a big part of that.
But Southwest does have fees.
Just as her flight was pulling away from the gate, Peggy Uhle received a surprise no one wants to get – and Southwest Airlines certainly did not want to give.
The plane abandoned its takeoff and taxied back to the gate, where attendants asked her to call home immediately.
The dreaded news? Her son had fallen into a coma.
Who’s responsible when a loyalty account is hacked?
Janis Gonzales wants to know. Our advocacy team is kind of curious, too, so we’re making this today’s featured help forum thread.
If you’re an IT person, maybe you can help us.
Larry Katz thought he’d won the lottery. Well, almost.
He received an invitation from “Southwest” that informed him he’d been “selected” to receive two roundtrip airline tickets “anywhere in the contiguous United States!”
Ali Jaffery’s lost-luggage claim is denied because of “substantial discrepancies” in the claim. Can Southwest Airlines do that?
It is perhaps one of the most glaring double standards in the travel industry: An airline is under absolutely no obligation to keep its schedule. But they punish passengers with change fees and fare differentials if their plans change.