SOUTHWEST AIRLINES

Southwest takes a passenger under its wing

Just as her flight was pulling away from the gate, Peggy Uhle received a surprise no one wants to get – and Southwest Airlines certainly did not want to give.

The plane abandoned its takeoff and taxied back to the gate, where attendants asked her to call home immediately.

The dreaded news? Her son had fallen into a coma.
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Airline cancels route – but what about my credits?

Bruce Leibowitz/Shutterstock
Bruce Leibowitz/Shutterstock
Nancy Palmer cancels her flight from Seattle to Baltimore. Then her airline stops flying from Seattle to Baltimore. So what happens with the ticket credit she was offered? Is her ticket really nonrefundable?

Question: I’m writing about a recent issue I had with AirTran Airways and Southwest Airlines and am wondering if you can help. Last April, I booked a flight through Expedia from Seattle, where I live, to Baltimore, to see my parents. I had to cancel the flight, scheduled for June of last year, and Expedia sent me an email saying I had $399 in flight credits through AirTran, to use within one year.

Just recently, I tried to book the same flight — Seattle to Baltimore — and called Expedia to use my flight credits. Expedia got AirTran to release the tickets back to them, but then Expedia staff told me they found out that AirTran no longer flies from Seattle to Baltimore, or from Seattle to anywhere.
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