Daniel Vosburgh is afflicted by a mysterious illness while he's in Mexico. His hotel isn't answering his complaints, but he thinks he's entitled to either a refund or credit. Is he?
Gary Garretson has end-stage liver disease and won't be able to use his airline tickets. Why can't US Airways give him a refund? After repeatedly being turned down, Garretson turns to the Travel Troubleshooter for help.
Sue Burgess began to feel sick on a Southwest Airlines flight from Phoenix to Albuquerque earlier this year, and after a rough trip in which she filled several barf bags, she was sent to a hospital after the plane landed. She's fine now -- turns out she had the stomach flu -- but there's the small matter of a $9,000 hospital bill.
For Carol Margolis, it was an almost-ruptured eardrum.
Should British Airways follow its own ticket rules? It’s not brain surgery — oh wait, it is brain surgery
If you're holding a nonrefundable airline ticket, the rules are clear: You can get credit, valid for a year from the date of your booking, by informing the airline before your trip. That's what British Airways' ticket rules say.
We’ve been hearing a lot lately about the dangers of flying with the flu, and the airlines’ refusal to loosen […]
Why would anyone get on an aircraft while in the throes of a contagious, debilitating viral infection? Maybe the question should be: Why not?