What’s worse than being stricken with stomach flu on vacation? Maybe it’s being quarantined on a cruise ship with hundreds of other passengers suffering from the same illness.
Shortly before her cruise to Mexico sets sail, Regina Hatfield and her family are ushered off the ship. The reason? She’s experiencing sharp pains in her kidney. Now her cruise line wants to keep her money. Is it allowed to do that?
Susan Fuhrman's husband is sick, and she can't get a straight answer from United Airlines about her refund request. One representative agrees to a full refund, but another refuses. Who's right?
Fred and Connie Claussen’s honeymoon cruise on Royal Caribbean’s Serenade of the Seas ended on a tragic note. During the voyage, Fred suffered a massive heart attack. The Serenade’s medical staff treated him and then diverted the ship to St. Kitts, where he was transferred to a hospital.
When Rela Geffen was hospitalized after suffering from congestive heart failure recently, she assumed her airline would take care of her. She was in Georgia on a business trip, but she'd paid an extra $19 for trip interruption insurance on her US Airways tickets.
The latest TSA horror story comes by way of Lori Dorn, a human resources consultant in New York.
Daniel Vosburgh is afflicted by a mysterious illness while he's in Mexico. His hotel isn't answering his complaints, but he thinks he's entitled to either a refund or credit. Is he?