Stacey Tappan claims Lufthansa stole her laptop computer, and she wants me to help her get it back.
Before I get to her story, let me acknowledge that terms like “stealing” and “theft” can mean different things to people. We’ve seen that in several recent stories, and sometimes, we have to agree to disagree.
But Tappan stretches the definition of stealing, even for me.
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You can file this one under stupid rules, stupid companies — or maybe, stupid customers.
I got a troubling email from UPS yesterday. A package I’d sent through a third party couldn’t be delivered. The message said I had one day to give UPS directions or it would be returned to the sender.
I called the company immediately. And that’s when the fun started.
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This slot is normally reserved for complaints, since that’s pretty much all I get on this site. But every now and then, a company will actually read a grievance and respond.
That’s what happened with FedEx last week.
On Tuesday, I wrote about the worst unsubscribe screen ever. It was actually a series of three screens that forced me to surrender all kinds of personal information before I could finally get off the FedEx mailing list.
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