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Did Lufthansa “steal” her laptop computer?

Stacey Tappan claims Lufthansa stole her laptop computer, and she wants me to help her get it back.

Now what? UPS threatens to return my shipment, won’t let me correct address

You can file this one under stupid rules, stupid companies -- or maybe, stupid customers.

Email of the week: “We’re currently investigating to ensure other customers do not have the same experience”

This slot is normally reserved for complaints, since that's pretty much all I get on this site. But every now and then, a company will actually read a grievance and respond.