Hey airlines, enough with the musical chairs!

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Shortly before Deb Knapp flew from Fort Lauderdale to Johannesburg on Delta Air Lines, she made a troubling discovery: The “comfort” coach seats for which she’d paid an extra $358 had been changed. On the transatlantic flight, the airline re-seated her two rows away from her husband, James. It was his birthday.
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“Thanks for nothing”

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People often mistake this site for one of those concierge services, thinking that I’ll fight every case regardless of its merits. Jim Kerrigan is one of them.
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We gave up our seat on Spirit but they gave us nothing

Markus Mainka / Shutterstock.com
Markus Mainka / Shutterstock.com
Sarah Dragswiek and her family give up their airline seat in exchange for a promise of a refund and a voucher for a new ticket. But when the airline refuses to keep its word, what can they do?

Question: My husband, two-year-old son and I recently flew from Chicago to Phoenix on Spirit Airways. Before we took off, a flight attendant approached our seat to tell us that there was a problem with one of the seats, and that another passenger couldn’t use his seat. We were offered a refund of our son’s ticket and a free round trip voucher if we would hold our son on our lap in order to free a seat for the gentleman whose seat was not usable.

We agreed to this, and the flight attendant and gate agent (who had boarded the plane to help resolve the situation) told us that we should talk with the gate agents when we landed in Phoenix to claim our refund and free voucher.
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No “comfort” seat on TAM — and no refund

Chris Parypa Photography / Shutterstock.com
Chris Parypa Photography / Shutterstock.com
Nathan Pearson and his son are bumped into two uncomfortable airline seats on a 10-hour flight from Brazil back to the United States. And now the upgrade fee they paid is missing in action. Will they ever see that money again?

Question: I recently flew from Sao Paolo to New York on TAM with my son. We had purchased “comfort seats” for this flight, for $75 each, and were assigned seats 27C and 27A. When we boarded the flight, we found that these seats had been double booked, and other passengers were already in those seats, with valid tickets.

There were no other comfort seats available, although both business and first class were mostly empty.

Following very long discussions with a flight attendant, we were informed that we were to accept “regular” coach seats far back in the plane, and that we would receive a refund for the $150 we paid for the comfort seats.
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