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We gave up our seat on Spirit but they gave us nothing

Sarah Dragswiek and her family give up their airline seat in exchange for a promise of a refund and a voucher for a new ticket. But when the airline refuses to keep its word, what can they do?

No “comfort” seat on TAM — and no refund

Nathan Pearson and his son are bumped into two uncomfortable airline seats on a 10-hour flight from Brazil back to the United States. And now the upgrade fee they paid is missing in action. Will they ever see that money again?

What to do when your lie-flat seat doesn’t lie flat

OK, I'll admit that I poke fun at the "entitleds" behind the curtain as much as the next guy wedged into one of those sardine-class airline seats.

Kicked off the plane for having a few pre-flight G&Ts

While Mike Murray waited with his two nephews and cousin in the first-class lounge to board his United Airlines flight from San Francisco to Washington, he consumed three gin and tonics in two hours.

Looking for a better airline seat? There’s a site for that

If you fly, chances are you have a story to tell about an uncomfortable airline seat. Vicki Morwitz does. Hers […]

Airline seat fees separate mom from five-year-old twins

Ever since airlines added new economy-class seat reservation fees, they've insisted that the new charges would not lead to families with young kids being separated. And I believed it — until I heard from Vicki Wallace.

Someone urinated on my airline seat — is this enough compensation?

Anything can happen on a plane. Anything did happen to Rita Auth when she boarded a recent flight from Dallas to Tucson.
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