Stuck with a pair of shoes – and confused about Sears’ refund policy

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Olga O’Hara wants to return the shoes she bought at, but she’s getting mixed signals from the company about how to do so. Is she stuck with her purchase?

Question: I recently ordered a pair of shoes online through The packing slip says I can return the items to any Sears store.

I went to my nearest store and was told they can’t refund my money back to my credit card since I paid with PayPal. The only option they had was to issue a gift card. However, I don’t shop at Sears and I did not want a gift card.

They told me I could ship the items back. Well, I’d have to pay to ship those back, and I don’t want to do that.
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Where’s my refund?

1-Screen Shot 2012-09-28 at 2.30.24 PMQuestion: I ordered three items from three weeks ago. Two arrived, but the other — a coat for $75 — was canceled by Sears the same day I placed the order because it was no longer available in a warehouse or store.

It has been 20 days and I’ve received no refund for the canceled item. I’ve done online chat, e-mailed, and contacted Sears on Twitter and Facebook. According to @searscares, I am now on a waitlist for a “case manager” regarding my refund.
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Argh! This damaged freezer is making me come unhinged

Photo by stevendepolo/Flickr Creative Commons
Question: My husband and I ordered an upright freezer from Sears. The delivery driver bounced it off of a wall in the basement and now it has a large dent in the side. The driver was concerned, and he said that he would try to help us. I assume he did this so we would accept the unit, and he wouldn’t have to carry it back up the steps.
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