Olga O'Hara wants to return the shoes she bought at Sears.com, but she's getting mixed signals from the company about how to do so. Is she stuck with her purchase?
Elizabeth Smith's Sears.com refund is missing in action. Can anyone find her money?
Alex Schuler’s new Sears freezer is damaged by a technician. Is she entitled to any compensation for the botched delivery service?
When Anthony Guglielmo buys a Kenmore oven from a Sears outlet, he finds the range doesn't work as expected. He'd like Sears to replace it -- after all, he bought "insurance" to cover it -- but the retailer has other ideas.