If you thought the TSA's reputation as America's worst federal agency couldn't get any worse -- and after its recent PR disasters, I wouldn't blame you -- you might want to think again.
When Brittany Laughlin needed to fly from Chicago to San Francisco last month, she tried something new. Instead of visiting an online travel agency or an airline Web site, she headed over to Google Flight Search, the newest and most controversial travel site to launch since Orbitz opened its doors a decade ago.
Conventional wisdom says most airfare searches start at an online travel agency or airline website. But the conventional wisdom could be wrong.
Just a few days before the busy holiday travel period, the Transportation Security Administration has decided to change the rules of flying - again.
Since the government has been unresponsive to my requests to clarify its new security measures, I thought it would be best to publish the security directive in its entirety.