The most viewed stories of 2012 on this site? You’d be surprised.
I was.
(Speaking of surprises, I have one or two of my own. I’ll get to them in a minute.)
But first, the list:
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If you follow me on Twitter you probably know that I was almost run off the New Jersey Turnpike by a passenger bus last week. But today’s case is the opposite problem: a bus that never left the station.
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David and Dorothy Juergens are looking forward to their fourth Princess cruise next month. There’s just one little problem: Their airline rescheduled their flight, and that messed up their schedule — and cost them money.
Airline schedule changes are a fact of life, and it’s usually unrealistic for passengers to expect a carrier to compensate them for lost wages or extra expenses incurred as a result of change in flight plans. But this just might be one of those rare exceptions.
I’ll let you decide if this trip can be saved.
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What if you got an email like this?
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