Question: Last fall I made a temporary international move from the USA to Santiago, Chile, using Allied Van Lines. When I was in the US, they gave me a quote for door-to-door service, which I paid in full.
Then, when I arrived in Chile, they told me that I had to pay an extra $1,195. At the time I complained because I had already payed for door-to-door service and all charges should have been included in the initial quote. But they gave me no satisfactory explanation and told me that if I did not pay I would not receive my belongings and, on top of that, they would begin charging me for storage of my belongings until I paid in full. So I felt I had no choice except to pay.
Afterwards, I filed BBB complaints against both Allied International and their local contractor in Maryland who handled the US side of the move, but neither complaint helped.