It isn’t the horse that makes the wagon go. It’s the carrot you put in front of his nose.
It happened to Ann Holley again last week. As she passed through the security checkpoint at Atlanta's busy airport, she asked a TSA agent to "opt out" of being screened by a full-body scanner.
It’s not your fault. When you call a company’s “800” number with a problem, no one tells what to say – or what not to say.
Several years ago, I wandered into an art gallery at a Colorado ski resort. I was drawn to the work of a young painter who specialized in wildlife art, and asked the gallery owner how I could contact the artist.