My washer/dryer is a few features short — do I deserve a partial refund?

Matteo Volpone/Shutterstock
Matteo Volpone/Shutterstock
Question: I bought a Samsung washer/dryer by phone recently, but I used the Samsung website to research the specs. The Samsung website clearly stated that the dryer I chose has steam-dry technology, which detects the moisture level in the load and adjusts the drying time to save time and money.

Well, the dryer arrived yesterday, and it didn’t have the steam functionality it promised.

Samsung said the website is apparently in error and this model does not have steam-dry technology. A Samsung representative told me that after reviewing the notes on my account and reviewing the page that I referenced when I made the purchase, they were not bound by what was on the site. He noted that at the bottom of the page, under “overview and features,” it says, “Features and specifications are subject to change without prior notification.”
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The agony and ecstasy of online travel videos

videoAllow me to vent for a minute.

Online video may be the future of travel, but it is most certainly not the present.

I’ve just spent the weekend battling a Samsung video camera, Apple’s Final Cut Pro and YouTube, and I can say that with absolute certainty. Yes, video — specifically high-definition video — will revolutionize the way we travel. And soon.

But not just yet.
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