Rules are meant to be broken, right? Well, you might be forgiven for thinking so if you’re a regular reader of my work.
As a consumer advocate, I routinely help people bend rules when circumstances warrant it. Of course, that brings out the usual chorus of rule-lovers, trolls and haters, who accuse me of threatening the foundations of Western civilization by convincing a company to waive its often ridiculous policies.
But rules are important. Just ask Congress, which is on the verge of shutting down half of the U.S. government because of disagreements over the budget and healthcare reform. As I write this, I’m in Washington sitting next to a government executive who is worried sick that her office will be shuttered tomorrow. It probably will be.
The law-and-order folks have a valid point, once you get past their often angry personal attacks. Some rules are not meant to be broken.
For example, here’s a request I received from Mary Anne Fontaine on behalf of a friend who flies once a year and had found an inexpensive ticket on Allegiant Air.