Rules are meant to be broken, right? Well, you might be forgiven for thinking so if you're a regular reader of my work.
It seemed eerily familiar: A JetBlue aircraft, a freak storm, passengers stranded on an aircraft for hours -- and all happened near the media capital of the world.
Ana de Pascht's airline ticket from Albany to Raleigh/Durham came with all of the usual restrictions: nonrefundable, nontransferable and non-changeable without paying a hefty fee.
The long-awaited sequel to this summer's controversial tarmac delay study has just been released. In it, aviation analysts Darryl Jenkins and Joshua Marks claim 384,000 more passengers were stranded by cancellations last summer, and an additional 49,600 air travelers experienced gate returns and delays. It calls on the Transportation Department to clarify its three-hour turnback rule -- a rule the DOT insists is a resounding success. I asked Jenkins about the study and its conclusions this morning. Here's our interview.
Tarmac-delay rule gives air travelers more respect
The Transportation Security Administration’s unpopular restrictions on liquids, gels and aerosols in carry-on luggage — better known as the 3-1-1 rule — are history.
Can you force an airline to follow its own rules? Phil and Margaret Warker wanted to know after a disastrous return flight from Nassau to Washington via Miami. US Airways blamed the weather and offered them a $100 flight voucher for the trouble.