Really steamed about a quilt he can’t return

Ed Phillips/Shutterstock
Ed Phillips/Shutterstock
Question: I ordered a quilt from SmartBargains.com recently. I’ve ordered from them before and always been very happy both with price and quality.

This time, the quality of the item was very poor. I contacted SmartBargains in writing and within 48 hours of receiving the item via their website for a return authorization. Their site says you must have a return authorization to return the item. No response.

After about one week, I contacted them again. No response. A couple days after that I sent yet another email, stating that I was a loyal customer and that they were alienating me by not getting back in touch. No response.
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Did Lufthansa “steal” her laptop computer?

lufthansaStacey Tappan claims Lufthansa stole her laptop computer, and she wants me to help her get it back.

Before I get to her story, let me acknowledge that terms like “stealing” and “theft” can mean different things to people. We’ve seen that in several recent stories, and sometimes, we have to agree to disagree.

But Tappan stretches the definition of stealing, even for me.
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