Some cases are resolved quickly. Some aren’t. Sheila Drezner Freedman’s problem with Tauck dates back to February 2010, and although the high-end tour operator thinks it is closed, she’s still fighting.
Gennaro Ottomanelli and his wife were left left high and dry when his riverboat cruise was canceled at the last minute. His AAA travel agent offered two choices: Either cancel his vacation or go on the substitute bus tour. He decided to stay home, hoping to get a refund.
When Michelle Rothstein tries to arrange a special side-trip for her husband before a Seine river cruise, their company nixes the idea. It insists the family arrive when everyone else does -- no exceptions. What's more, it won't communicate with their travel agent. Can't it bend a little rule?