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A $500 voucher for a missed riverboat cruise? You’ve gotta be kidding!

Some cases are resolved quickly. Some aren’t. Sheila Drezner Freedman’s problem with Tauck dates back to February 2010, and although the high-end tour operator thinks it is closed, she’s still fighting.

“My riverboat vacation turned into a nightmare”

Gennaro Ottomanelli and his wife were left left high and dry when his riverboat cruise was canceled at the last minute. His AAA travel agent offered two choices: Either cancel his vacation or go on the substitute bus tour. He decided to stay home, hoping to get a refund.

The Vikings are real on this riverboat

When Michelle Rothstein tries to arrange a special side-trip for her husband before a Seine river cruise, their company nixes the idea. It insists the family arrive when everyone else does -- no exceptions. What's more, it won't communicate with their travel agent. Can't it bend a little rule?