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Rooms for $58 a night at the Ritz Carlton Chicago? No way!

When Jack Whalen found an unbelievable room rate of $58 a night at the Ritz-Carlton Chicago -- and on a holiday weekend, no less -- he was thrilled. "This was to have been an anniversary trip, and my wife would love to stay at a high end hotel at a great price," he says.

A black mark against the black card? Here’s the sad saga of a Centurion slip-up

The American Express "black" card is legendary among upscale travelers. In order to qualify for the invitation-only card, you have to spend at least $250,000, plus pay $2,500 in annual fees. In exchange, you expect nothing but the best customer service. But that's not always what you get.