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Is TripAdvisor still letting hotels rig their reviews?

TripAdvisor is a regrettable by-product of the information revolution whose user-generated ratings too often hurt travelers and travel companies more […]

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New confidentiality clauses can influence vacation rental reviews

Tom and Terri Dorow didn’t like their recent vacation rental in Scottsdale, Ariz.

Most travelers are skeptical of user-generated hotel reviews

When it comes to online hotel reviews, travelers don't believe everything they read.

Weekend survey: Do you believe online hotel reviews?

When it comes to online hotel reviews, do you believe everything you read?

TripAdvisor’s Kaufer: We “catch the vast majority of suspicious reviews”

Steve Kaufer is the founder and chief executive of TripAdvisor -- a site that made headlines recently when it warned that some of its hotel reviews might have been manipulated. I asked Kaufer about the site, the credibility of user-generated reviews, and the future of social media.
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