Question: I recently tried to price-match merchandise at a Target store in Framingham, Mass. I had read the price match policy online, and I was sure I was eligible. But I was denied.
I followed up with the corporate 1-800 number, and was twice given the same
(startling) answer: Target will not price match any printed ad that is not valid for an entire week. They exclude these ads because they are “timed” events, like door-busters and early-bird sales.
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Usually, when multiple parties tell you that you don’t have a case, there’s something to it. So when Mary Kay Kachikis wrote to me about a Quality Inn in Washington that she claims “negligently” misrepresented itself, I have to admit — I was a little skeptical.
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Question: I’m hoping you can help, because I’m stuck in limbo with my request for a refund on a $950 nonrefundable ticket to Maui on American Airlines.
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PR disasters are nothing new to America’s least-loved federal agency. But after a particularly bad week, it’s worth paying attention to how the agency reacts when things go horribly wrong.
What it says isn’t just a clue to how the agency feels about itself and air travelers — it can also offer insights into the future of these federal screeners.
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