Even though the Doubletree San Juan isn’t really a resort, it still charged Cheryl Nygaard an 18% per night resort fee on her recent visit to Puerto Rico.
Worse, the $15-a-night “service” charge, which covered her Internet connection, beach chairs and towels, an in-room DVD player, and water and pool amenities, was added to her bill at the end of her stay.
“I didn’t know about the fees until I checked out,” she says. Nygaard, a corporate trainer from Dallas, who had booked the room through her travel agent, asked if the charge could be waived. She was in San Juan on business and didn’t use the pool, beach chairs or DVD player.
“I was told ‘no,’” she says.