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I want a full refund for this Mexico vacation

Marnie Bute didn't enjoy the Mexican getaway she booked through Sun Country Vacations. Actually, that may be an understatement. She hated it and she wants every penny refunded.

Are hotel resort fees on their way out the door?

Even though the Doubletree San Juan isn't really a resort, it still charged Cheryl Nygaard an 18% per night resort fee on her recent visit to Puerto Rico.

It’s “just” Kirkwood, thanks very much!

One of the first things Kevin “Coop” Cooper told me when we met up yesterday to ski at Kirkwood is […]

Denied a room because they’re not gay enough?

Hotels turn away guests for all kinds of reasons, but here’s one you don’t hear every day: You’re not gay […]

Time to include mandatory fees in hotel prices?

Like many resort hotels, the Marriott San Juan Resort and Stellaris Casino in San Juan, Puerto Rico, adds a fee […]

A Sandals Caribbean honeymoon that makes her wish she’d eloped

Nicholas and Katherine Welch didn't have a good honeymoon. Actually, that may be something of an understatement. It was dreadful.

Rental car damaged after being cut off by a resort van

When Chuck Berg tried to maneuver his way back to the Le Méridien in Phuket, Thailand, on a recent visit, he ran into a little problem: a rock on the side of the road, which dented the side of his rental car.