No, your high-rise hotel isn’t about to sprout wings and fly off into the sunset. But you might forgive Edward […]
When his favorite Las Vegas resort began charging a mandatory $14-per-day resort fee recently, Tom Alderman vowed he’d never return. […]
After Jane Hatch selected the room rate she wanted at the West Street Hotel in Bar Harbor, Maine, the hotel Web site delivered an unpleasant surprise on the next screen: The quoted price hadn’t included a $25-per-day “resort and club fee” that gave Hatch access to the hotel pool, hot tub and fitness center — whether she wanted it or not.
Resort fees fall under the category of "nuisance" surcharges because they're usually so insignificant that they're not worth fighting. And travel companies know it, which is one reason they keep piling 'em on.
When William Pou reserves a room at the Walt Disney World Swan and Dolphin Resort using his frequent-stayer points, he's surprised by a $10-a-night resort fee, disclosed only after his room is confirmed. What's more, he's told the fee is required by state law. Is it -- or is he owed a refund?
When Dennis Kavanagh booked two nights by phone at the Resort at Squaw Creek in Squaw Valley, Calif., the agent quoted him a rate that didn't include a small surprise: a $16-a-day "resort fee" that covered "free" local calls, a newspaper delivery, in-room coffee and teas, Internet access and use of the health club.
Mandatory resort fees added to your hotel bill have been annoying hotel guests for almost as long as I've been covering the hotel industry, which is to say, a long time. But how do you persuade a property to remove these extra fees from your bill?