Santosh Thakur’s laptop is plagued by problems. He wants Lenovo to take it back. Why won’t it?
Geri Bain's "hot" computer is missing in action. Why won't Dell repair it? And why won't it return her laptop?
You don't have to read this site every day to know that fraudulent car rental damages are a big problem, at least as far as customers are concerned. If you're a car rental agency, you might call it something different, ranging from "no problem" to "profit center."
Ric Vesely knows about the car rental industry's double standards. When he returned his Dollar Rent a Car vehicle in Minneapolis recently, an employee asked him a strange question: Did he have a receipt for his gasoline purchase?
The car rental industry is in trouble. And this time, it can't be fixed by quietly settling out of court with their customers or lobbying a few state lawmakers.
Alex Schuler’s new Sears freezer is damaged by a technician. Is she entitled to any compensation for the botched delivery service?
Am I allowed to help myself?