You don’t have to read this site every day to know that fraudulent car rental damages are a big problem, at least as far as customers are concerned. If you’re a car rental agency, you might call it something different, ranging from “no problem” to “profit center.”
But at least one car rental company says it’s on our side. It’s Bandago, a San Francisco company that specializes in van rentals. After I wrote a story about the problem of fraudulent claims for Auto Rental News, a trade magazine, last year, I got an unexpected call from its CEO, Sharky Laguana.