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Help, my Lenovo laptop is cursed

Santosh Thakur’s laptop is plagued by problems. He wants Lenovo to take it back. Why won’t it?

Help! Dell is holding my “hot” computer hostage

Geri Bain's "hot" computer is missing in action. Why won't Dell repair it? And why won't it return her laptop?

Would you rent a car from this company?

You don't have to read this site every day to know that fraudulent car rental damages are a big problem, at least as far as customers are concerned. If you're a car rental agency, you might call it something different, ranging from "no problem" to "profit center."

Don’t get broadsided by the car rental industry’s double standards

Ric Vesely knows about the car rental industry's double standards. When he returned his Dollar Rent a Car vehicle in Minneapolis recently, an employee asked him a strange question: Did he have a receipt for his gasoline purchase?

The car rental industry’s day of reckoning may be close

The car rental industry is in trouble. And this time, it can't be fixed by quietly settling out of court with their customers or lobbying a few state lawmakers.

Argh! This damaged freezer is making me come unhinged

Alex Schuler’s new Sears freezer is damaged by a technician. Is she entitled to any compensation for the botched delivery service?

Should I advocate for myself?

Am I allowed to help myself?