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Extreme card confusion on my rental car

Harold Nagase tries to add a day to his Hotwire car rental, but when the vehicle is damaged, his credit […]

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    Why can’t I leave a review about my vacation rental from hell?

Why can’t I leave a review about my vacation rental from hell?

Diana Younts’ problem isn’t her vacation rental from hell. That one, she fixed on her own.

Help! I crashed my scooter in Mexico

Next time you’re in a tourist town and you think about renting a scooter, remember Shasteana Wikenheiser.

The high cost of great customer service

The basics of good customer service, like courtesy and attentiveness, may be free. But great service? That’s expensive. Consider what […]

Why won’t Airbnb let me review my ill-fated rental?

Mandy Fleming's Airbnb rental couldn't have happened at a worse place — or time.

Is Advantage trying to scam me for damage to my rental car?

You know the ding-and-dent car rental scam? Sure you do.

Am I responsible for damage under my rental car?

Brad Joiner discovers a damaged underside to his Enterprise rental after he parks it in his driveway. He's sure it isn't his fault, but the car rental company begs to differ. It wants him to pay $826.