The basics of good customer service, like courtesy and attentiveness, may be free. But great service? That’s expensive. Consider what […]
Mandy Fleming's Airbnb rental couldn't have happened at a worse place — or time.
You know the ding-and-dent car rental scam? Sure you do.
Brad Joiner discovers a damaged underside to his Enterprise rental after he parks it in his driveway. He's sure it isn't his fault, but the car rental company begs to differ. It wants him to pay $826.
Don’t mess with Barbara Kotzin.
After a grill falls off her rental car, Alamo sends her a bill for $669. Does she have to pay?
Maybe David and Mary Sue Conner didn't tell their rental homeowner they were in Oahu for a family vacation of a lifetime. But when you drop $25,000 for a one-month stay in Hawaii, and the whole ohana is there, that probably goes without saying: this is a special event, and everything needs to be perfect.