The travel industry’s favorite new word seems to be “no.” Sergio Lopez knows that. So does Melanie Channick.
I’m a longtime admirer — and critic — of VRBO, the dominant vacation rental site. I like the way it […]
What makes Sylvia Guarino’s case interesting isn’t that she had a disappointing stay at a vacation rental she booked through […]
Harold Nagase tries to add a day to his Hotwire car rental, but when the vehicle is damaged, his credit […]
Diana Younts’ problem isn’t her vacation rental from hell. That one, she fixed on her own.
Next time you’re in a tourist town and you think about renting a scooter, remember Shasteana Wikenheiser.
The basics of good customer service, like courtesy and attentiveness, may be free. But great service? That’s expensive. Consider what […]