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The high cost of great customer service

The basics of good customer service, like courtesy and attentiveness, may be free. But great service? That’s expensive. Consider what […]

Why won’t Airbnb let me review my ill-fated rental?

Mandy Fleming's Airbnb rental couldn't have happened at a worse place — or time.

Is Advantage trying to scam me for damage to my rental car?

You know the ding-and-dent car rental scam? Sure you do.

Am I responsible for damage under my rental car?

Brad Joiner discovers a damaged underside to his Enterprise rental after he parks it in his driveway. He's sure it isn't his fault, but the car rental company begs to differ. It wants him to pay $826.

Yes, you can still fight a bogus car rental damage bill – here’s how

Don’t mess with Barbara Kotzin.

A rental car bill I don’t think I deserve

After a grill falls off her rental car, Alamo sends her a bill for $669. Does she have to pay?

My Hawaii vacation rental is infested with ants – can I get a partial refund?

Maybe David and Mary Sue Conner didn't tell their rental homeowner they were in Oahu for a family vacation of a lifetime. But when you drop $25,000 for a one-month stay in Hawaii, and the whole ohana is there, that probably goes without saying: this is a special event, and everything needs to be perfect.