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    Why the travel industry’s favorite new word is “no” – and what to do about it

Why the travel industry’s favorite new word is “no” – and what to do about it

The travel industry’s favorite new word seems to be “no.” Sergio Lopez knows that. So does Melanie Channick.

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    Hey VRBO, what happened to the security deposit on my vacation rental?

Hey VRBO, what happened to the security deposit on my vacation rental?

I’m a longtime admirer — and critic — of VRBO, the dominant vacation rental site. I like the way it […]

Do I deserve a refund for this Sicilian vacation rental?

What makes Sylvia Guarino’s case interesting isn’t that she had a disappointing stay at a vacation rental she booked through […]

Extreme card confusion on my rental car

Harold Nagase tries to add a day to his Hotwire car rental, but when the vehicle is damaged, his credit […]

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    Why can’t I leave a review about my vacation rental from hell?

Why can’t I leave a review about my vacation rental from hell?

Diana Younts’ problem isn’t her vacation rental from hell. That one, she fixed on her own.

Help! I crashed my scooter in Mexico

Next time you’re in a tourist town and you think about renting a scooter, remember Shasteana Wikenheiser.

The high cost of great customer service

The basics of good customer service, like courtesy and attentiveness, may be free. But great service? That’s expensive. Consider what […]