Is it too hard to get an airline ticket refund?
When John King’s mother dies, he asks American Airlines to refund her ticket. Instead of sending the money, it emails him a series of form letters. What should he do?
When John King’s mother dies, he asks American Airlines to refund her ticket. Instead of sending the money, it emails him a series of form letters. What should he do?
There isn’t much Val Maswadi and Southwest Airlines can agree on.
In a world of airline code-sharing and outsourced call centers, who takes ultimate responsibility when something goes wrong with your flight?
Carole Brown’s airline ticket — or lack of a ticket — is probably a lost cause. But this being Monday, when I present a borderline case, I’m not 100 percent certain of it.
Konstantin Goranovic’s wife’s T-Mobile phone doesn’t work. Never has. He wants out of his contract. But T-Mobile won’t let him. Why not?
Vicki Olszewski’s new La-Z-Boy sofa smells. She wants a refund, but the company is balking. Can this furniture purchase be saved?
When Brad Walters checks in for his flight from Singapore to Manila, he’s told he needs to repurchase one of his flight segments. He’s trying to get a refund for the unused ticket, but months after he traveled, there’s no sign of his money.
Thank goodness for the new 24-hour rule. That’s what Joan Weiner thought when she booked an airline ticket through Travelocity.
The Radisson Grand Lucayan Beach & Golf Resort looks like the ideal place for a four-night land portion of a cruise vacation — at least it did to Martin Lambert when he booked a Celebrity cruise to the Bahamas recently.
When Steve Broman tries to check in to his hotel, he finds that it’s closed for the season. Now Hotels.com won’t give him a refund until it can confirm the hotel is closed. How long should he have to wait?