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His friend is gone and so is his ticket refund

When Bob Gyurci’s friend dies, he expects the airfare refund to be fast and problem-free. But it isn’t. The money […]

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    My sister is in the ICU – can United Airlines keep my money?

My sister is in the ICU – can United Airlines keep my money?

When Patricia McConkey’s sister ends up in the intensive care unit, she has to cancel her cruise. Royal Carribean

Hey Royal Caribbean, where’s my refund?

Today’s story of corporate intransigence comes to us courtesy of Royal Caribbean. At least it does if Kara McMonagle is […]

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    Missed my uncle’s funeral – how about a refund, American?

Missed my uncle’s funeral – how about a refund, American?

If Bonnie Kaster didn’t know that an airline’s published schedule is meaningless, she does now.

Yes, airlines can do something right

If you think the airline industry doesn’t do anything right, think again.

Where’s the refund for my Air France ticket?

Air France is holding $2,400 of Daniel Jean-Jacques money for a fully refundable ticket. Why won’t it surrender the money? […]

A missing vacation refund mystery – and a troubling resolution

If you thought that reading the terms and conditions on your next travel purchase is enough to keep you out […]