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Hey, what happened to my hotel refund?

When Barbara Kaplan checks out of her hotel after suffering an apparent allergic reaction, a manager promises her a refund. […]

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    What to do about that nonrefundable refundable hotel rate in Paris

What to do about that nonrefundable refundable hotel rate in Paris

Something tells me Fatima from the front desk of the Hôtel du Triangle d’Or wants me to mind my own […]

Why can’t I get a refund for my Airbnb rental?

John Hassett cancels his Airbnb rental half a year before he’s scheduled to check in. Why can’t he get a […]

Caught in a loop with Expedia

When Peter Hodges’ flight to Norway is canceled, United promises him a prompt refund. But three months later, the airline […]

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    I have a brain tumor – can I get a refund on my non-refundable ticket?

I have a brain tumor – can I get a refund on my non-refundable ticket?

When Sam Baker’s case crossed my desk, I instinctively jumped to the same conclusion many of you will. He should […]

I can’t walk, so how can I fly?

Catherine Brubaker won’t be able to fly from Wichita, Kan., to Fort Myers, Fla., after breaking her ankle. Her ticket […]

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    Oh, for the last time – nonrefundable means nonrefundable (except when it doesn’t)

Oh, for the last time – nonrefundable means nonrefundable (except when it doesn’t)

Pamela Mason knew her US Airways ticket to California was nonrefundable. But she thought her circumstances — she became

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