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Before you demand a refund, check your bank statement

Where's Dannielle Beasley-Bundy's refund from DirecTV? Is the check really "in the mail"?

We gave up our seat on Spirit but they gave us nothing

Sarah Dragswiek and her family give up their airline seat in exchange for a promise of a refund and a voucher for a new ticket. But when the airline refuses to keep its word, what can they do?

No “comfort” seat on TAM — and no refund

Nathan Pearson and his son are bumped into two uncomfortable airline seats on a 10-hour flight from Brazil back to the United States. And now the upgrade fee they paid is missing in action. Will they ever see that money again?

Keep us posted on that refund

American European Travel’s nine-day ancient Turkey tour looked like the perfect birthday gift for David Olson’s wife, Barbara. With stops in Istanbul, Ephesus and Pamukkale, it fulfilled a lifelong dream of visiting the old Ottoman Empire.

Can’t fly after emergency appendectomy — how about a refund?

If you've ever wondered what goes on behind the scenes when a case comes in, let me offer a little glimpse. The email goes to a group of trusted advisors and … we argue.

Expedia double-charged me — can I get a refund?

Laura Pang has two airline reservations on Expedia. But she only needs one. Now the online agency refuses to refund the second charge. Is there anything she can do to persuade it to help her?

Stuck with a pair of shoes – and confused about Sears’ refund policy

Olga O'Hara wants to return the shoes she bought at Sears.com, but she's getting mixed signals from the company about how to do so. Is she stuck with her purchase?