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    My sister is in the ICU – can United Airlines keep my money?

My sister is in the ICU – can United Airlines keep my money?

When Patricia McConkey’s sister ends up in the intensive care unit, she has to cancel her cruise. Royal Carribean

Hey Royal Caribbean, where’s my refund?

Today’s story of corporate intransigence comes to us courtesy of Royal Caribbean. At least it does if Kara McMonagle is […]

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    Missed my uncle’s funeral – how about a refund, American?

Missed my uncle’s funeral – how about a refund, American?

If Bonnie Kaster didn’t know that an airline’s published schedule is meaningless, she does now.

Yes, airlines can do something right

If you think the airline industry doesn’t do anything right, think again.

Where’s the refund for my Air France ticket?

Air France is holding $2,400 of Daniel Jean-Jacques money for a fully refundable ticket. Why won’t it surrender the money? […]

A missing vacation refund mystery – and a troubling resolution

If you thought that reading the terms and conditions on your next travel purchase is enough to keep you out […]

Case dismissed: Was there really no room at the inn?

Ifti Qadir's case against the Royal San Marco & Suites Hotel and Orbitz seemed like a slam-dunk when it crossed my desk recently. He'd paid $1,307 for two rooms, for a total of three nights.