Teri Rustmann’s Living Social voucher for a Caribbean vacation isn’t worth the money it’s printed on — or so he thinks. Why won’t the company refund it?
Question: I’m writing to you in the hope that you can help resolve a dispute I am having with Living Social. I don’t know where else to turn.
I purchased two Living Social vouchers for a Costa Rica trip, for $1,799 each. According to the advertisement, the voucher represented a 40 percent savings over the regular price of the trip. I purchased the vouchers specifically and solely because they represented a significant savings, as stated in the voucher. [continue]
Gladys Martin’s hotel room is uninhabitable, but the property wants to charge her for it, anyway. Is there any way to undo this mistake?
Question: While traveling through Pennsylvania on a college tour with our daughter, my husband and I made a reservation for two nights at a Super 8 through Hotels.com. When we arrived at the hotel late in the evening, we were dismayed to find a hotel with questionable clientele (there was a couple behind us looking for a couple of hours’ stay at the hotel) and a hotel attendant behind a double-panel glass window.
I asked to see the room before signing any paperwork and the attendant declined. He simply gave me a form to fill out with my name and address. Due to the late hour and not having any other viable option for a night’s stay, we agreed to spend the night at the hotel but to check out the following morning as soon as possible.
Although the room had been recently renovated, the carpet was filthy. Our shoes stuck to the carpet. The air conditioner was set at 45 degrees, and it took more than three hours for the room to heat up to 74 degrees. The walls were thin enough that we could hear every move of our neighbor upstairs and of our neighbors around us. [continue]
How much does your online travel agency know about your reservation? If you said “too much” then you must still be upset about that whole NSA affair. I can’t blame you. Or, maybe you’re thinking of the legendary screenshots a company like Priceline produces when they’re challenged on a nonrefundable reservation.
I say “legendary” because no one I know has actually seen these images. Until now.
Here’s the case that prompted the disclosure: Mike Flanigan contacted me a few weeks ago and said he booked a flight, hotel, and car rental on Priceline, and needed to change the dates afterwards. [continue]
Here’s a question that’s been on my mind — and maybe yours, too — since the revelation that airlines collected a
record $27 billion in fees last year, a staggering 19.6 percent increase from 2011: Do they ever offer to refund those extra charges?
Not every case that crosses my desk makes me question the very foundations of my consumer advocacy practice. But Sandy Neff’s did.
Neff reads my column in her local newspaper in Texas, and she turned to me for help with a recent hotel reservation.
“The first of the year my niece announced that her wedding was going to be on September 7th in Mill Valley, California, and suggested that anyone who would be attending should make his or her hotel reservations early,” she says. [continue]