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    Honest passenger withdraws complaint after reviewing her paperwork

Honest passenger withdraws complaint after reviewing her paperwork

Janice Batchelder contacted me recently to ask for help with a Princess Cruise case — and then, after some consideration, […]

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    Well, it’s not quite a full refund, but it’ll do — or will it?

Well, it’s not quite a full refund, but it’ll do — or will it?

After Cathleen Kirk flew from Oakland to Washington for a funeral in April, she noticed something unusual: Her online travel […]

Was he overcharged at his Puerto Vallarta hotel?

Tony Levy and his family are big fans of Riu Hotels & Resorts, a Spanish chain of all-inclusive properties with […]

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    Hey United, where’s the refund you promised for our rental car?

Hey United, where’s the refund you promised for our rental car?

Rachel Hall and her husband needed to fly from San Francisco to Portland, Maine, for a wedding. They made it […]

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    Hey American Airlines, where’s the refund for my canceled flight?

Hey American Airlines, where’s the refund for my canceled flight?

When Kristen Nordlund’s flight is canceled, she’s promised a refund. But it never arrives. What now?

Does she deserve a refund for this Princess cruise?

Lindie Wilhelm and her sister didn’t wait until their recent Princess cruise ended to “escape completely,” as the cruise line […]

Mom died, but US Airways won’t refund my fee

When Patricia Clay’s mother dies unexpectedly, US Airways promises to “consider” a refund of her change fees. Why won’t it […]