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Does she deserve a refund for this Princess cruise?

Lindie Wilhelm and her sister didn’t wait until their recent Princess cruise ended to “escape completely,” as the cruise line […]

Mom died, but US Airways won’t refund my fee

When Patricia Clay’s mother dies unexpectedly, US Airways promises to “consider” a refund of her change fees. Why won’t it […]

Do I deserve a refund for this Sicilian vacation rental?

What makes Sylvia Guarino’s case interesting isn’t that she had a disappointing stay at a vacation rental she booked through […]

Held up on my honeymoon – do I deserve a refund?

Ashley and Eliza Murphy didn’t make their flight to Paris.

Cruise lines take a hard line on refunds

Tragedy struck just as Ira Birnbaum and his wife prepared to set sail along Alaska‚Äôs scenic Inside Passage on Norwegian […]

What are the risks of booking a package tour?

Package tours can be a great deal — except when it isn’t. I explain the pitfalls.

Hey, what happened to my hotel refund?

When Barbara Kaplan checks out of her hotel after suffering an apparent allergic reaction, a manager promises her a refund. […]

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