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Why can’t I get a refund for my Airbnb rental?

John Hassett cancels his Airbnb rental half a year before he’s scheduled to check in. Why can’t he get a […]

Caught in a loop with Expedia

When Peter Hodges’ flight to Norway is canceled, United promises him a prompt refund. But three months later, the airline […]

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    I have a brain tumor – can I get a refund on my non-refundable ticket?

I have a brain tumor – can I get a refund on my non-refundable ticket?

When Sam Baker’s case crossed my desk, I instinctively jumped to the same conclusion many of you will. He should […]

I can’t walk, so how can I fly?

Catherine Brubaker won’t be able to fly from Wichita, Kan., to Fort Myers, Fla., after breaking her ankle. Her ticket […]

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    Oh, for the last time – nonrefundable means nonrefundable (except when it doesn’t)

Oh, for the last time – nonrefundable means nonrefundable (except when it doesn’t)

Pamela Mason knew her US Airways ticket to California was nonrefundable. But she thought her circumstances — she became

Why won’t American refund my flight?

After Geoff Shaughnessy’s flight from Chicago to Palm Beach is canceled, he’s rebooked on another carrier. Oh wait – not […]

His friend is gone and so is his ticket refund

When Bob Gyurci’s friend dies, he expects the airfare refund to be fast and problem-free. But it isn’t. The money […]