REFUND

Where’s our refund from US Airways?

When Sue Ellen Svik’s mother-in-law passes away, she and her husband have to cancel a flight on US Airways. Their online agency, Expedia, promises to handle a refund. But now the airline says it’s keeping their money. Why?
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Hey Princess, where’s my refund?

Ethel Thomas thought she had every “i” dotted and every “t” crossed when she booked a Princess cruise to the Turks and Caicos. She even bought the company’s cruise “protection” plan, in case she couldn’t go.

And then she couldn’t go.
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What happened to “the customer is always right?”

The text came from my wife Michelle: “Next article for you: customer service in Dallas stinks!”

Her frustration came on the heels of visits to three stores. At the first store, things were going well until the computers crashed. Thirty minutes later, with little communication from the cashier and no apology, the transaction was finally finished.
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This EasyJet refund case may be hard to solve

Susan O’Connell thinks EasyJet owes her compensation for a flight that was canceled between Barcelona and London after a French air traffic control strike. But after reviewing EU 261, the European consumer protection law, I’m not sure if her case will fly.

Her request is today’s featured forum case. And since EU 261 can be read in several different ways, we invite you to stop by and let us know what you think.
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