Charlene Ozawa racked up the rewards in her United MileagePlus account before finally cashing in those miles for two separate flights from San Francisco to New York, one in October of this year and one in May 2016. And that should have been the end of the story.
All Shira Newman wanted to do was cancel her vacation rental in Seaside, Ore. She figured that she’d booked the rental at the last minute and then canceled shortly thereafter — easy come, easy go. So why not refund her $459?
It was supposed to be a weekend of fun in the sun at the Chesterfield Hotels and Suites, one of Miami’s famous Art Deco hotels.
But for Jeff Premet and his fiancé, Diane, there was no sun — and no fun.
Diane was rushed to the emergency room just before their vacation. Now the hotel is pocketing $578 of their money and Premet needs our help recovering it.
Rob Rumohr was looking forward to his Western Caribbean cruise on the Norwegian Epic, with ports of call in Jamaica, the Caymans and Mexico.
“We had been planning a special vacation for several months,” he says. He was bringing his mother, who had been recently widowed, on the cruise.
“I needed to plan something for her to look forward to since I knew it was going to be especially difficult for her,” he says.
Aflak Chowdhury asked for the impossible from Emirates. He wanted a refund on a nonrefundable ticket.
He and his wife urgently needed to move their yearly visit to his parents in Bangladesh up a few days to rush to the aid of his father, who’d had a stroke. Time was of the essence.
Negotiating with airlines is a dreaded burden no one wants, especially at times like this. Emirates didn’t have any seats on earlier flights – so he sprung for new tickets with another carrier.
James Ould’s airline schedule change means he’ll save a bundle on taxes and fees. So why won’t American Airlines see things his way?
Sam’s Club withdraws $833.63 from Louise Bartholomew’s bank account even though she’s canceled an order for a mahogany wood chair. What’s taking them so long to refund the money?