After Cathleen Kirk flew from Oakland to Washington for a funeral in April, she noticed something unusual: Her online travel […]
Tony Levy and his family are big fans of Riu Hotels & Resorts, a Spanish chain of all-inclusive properties with […]
Rachel Hall and her husband needed to fly from San Francisco to Portland, Maine, for a wedding. They made it […]
When Kristen Nordlund’s flight is canceled, she’s promised a refund. But it never arrives. What now?
Lindie Wilhelm and her sister didn’t wait until their recent Princess cruise ended to “escape completely,” as the cruise line […]
When Patricia Clay’s mother dies unexpectedly, US Airways promises to “consider” a refund of her change fees. Why won’t it […]
What makes Sylvia Guarino’s case interesting isn’t that she had a disappointing stay at a vacation rental she booked through […]