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A “best” rate guarantee with the worst service

Best Western guarantees you'll find the lowest rate on its website. Unless your name is Russ Thomas.

Was her mother “hoodwinked” by a car rental site?

Kathy Galloway is upset at her car rental company, Dollar Rent a Car, and the site through which she reserved the vehicle, Carrentals.com.

Is this enough compensation? Priceline refunds me $1 for overpriced hotel

Sometimes a best-price guarantee just isn't worth the trouble. That's what Lynne Fukumoto thought after trying to make a claim on a Priceline "Name Your Own Price" hotel room recently.

Case dismissed: Charged $183 for four hours on my rental car

Phillip Barszczowski's Hertz car, which he booked through Priceline, cost $122. Not bad for a four-day rental in Wyoming, considering what rates have been doing lately.

Is this enough compensation? Funny money for a fat-finger rate

Bob Slattery booked a room at La Maltese Estate Villa, a hotel that exudes the ambience of a privileged "members only" private club in Santorini, Greece. The rate? An unbelievable $110 per night, snagged through the site Vacationist.com.

Hotel reservation agent: “I feel very guilty about lying”

Mary is an in-house reservation agent for an upscale, full-service hotel in a major American city. I’m not using her […]

Is Celebrity’s last-minute price switch legitimate?

Kathi McGaffigan and Bruce Nordqusit's upcoming Italy cruise on the Celebrity Constellation came with an unpleasant surprise just a few days before they set sail. The company discovered a pricing error and reset their rate from $999 per person to $1,549, and although it apologized for the mistake, it insisted on charging the couple the difference.