Did Mitja Baumhackl just book a room through a scammy online travel agency? He thinks so after making a recent […]
Dave Olsen thought he might have a valid claim under Choice Hotels’ best rate guarantee. Apparently, he thought wrong.
Anyone who reads this site probably knows my position on rate errors, which is to say I think it’s wrong […]
Eleanore Brouhard knows a secret.
Steve Rabin's name might be familiar to some of you, especially if you're active in the comments. He's a faithful reader of this site who turned to me for help a few weeks ago after he booked a room at the Best Western in Pasadena.
The Oyster Bay Beach Resort is a highrise hotel in St. Martin that promises guests white sand beaches, "breathtaking" views of the Caribbean and a "paradise found."
Best Western guarantees you'll find the lowest rate on its website. Unless your name is Russ Thomas.