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Was he overcharged at his Puerto Vallarta hotel?

Tony Levy and his family are big fans of Riu Hotels & Resorts, a Spanish chain of all-inclusive properties with […]

Is this online travel agency for real?

Did Mitja Baumhackl just book a room through a scammy online travel agency? He thinks so after making a recent […]

Choice Hotels – another worthless rate guarantee?

Dave Olsen thought he might have a valid claim under Choice Hotels’ best rate guarantee. Apparently, he thought wrong.

“I

The rate error story that got away — in a big way

Anyone who reads this site probably knows my position on rate errors, which is to say I think it’s wrong […]

They showed her the net rate and now she wants it

Eleanore Brouhard knows a secret.

Instead of honoring a “best rate” guarantee, they sent him a gift card

Steve Rabin's name might be familiar to some of you, especially if you're active in the comments. He's a faithful reader of this site who turned to me for help a few weeks ago after he booked a room at the Best Western in Pasadena.

Are energy fees about to make a comeback?

The Oyster Bay Beach Resort is a highrise hotel in St. Martin that promises guests white sand beaches, "breathtaking" views of the Caribbean and a "paradise found."
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