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The rate error story that got away — in a big way

Anyone who reads this site probably knows my position on rate errors, which is to say I think it’s wrong […]

They showed her the net rate and now she wants it

Eleanore Brouhard knows a secret.

Instead of honoring a “best rate” guarantee, they sent him a gift card

Steve Rabin's name might be familiar to some of you, especially if you're active in the comments. He's a faithful reader of this site who turned to me for help a few weeks ago after he booked a room at the Best Western in Pasadena.

Are energy fees about to make a comeback?

The Oyster Bay Beach Resort is a highrise hotel in St. Martin that promises guests white sand beaches, "breathtaking" views of the Caribbean and a "paradise found."

A “best” rate guarantee with the worst service

Best Western guarantees you'll find the lowest rate on its website. Unless your name is Russ Thomas.

Was her mother “hoodwinked” by a car rental site?

Kathy Galloway is upset at her car rental company, Dollar Rent a Car, and the site through which she reserved the vehicle, Carrentals.com.

Is this enough compensation? Priceline refunds me $1 for overpriced hotel

Sometimes a best-price guarantee just isn't worth the trouble. That's what Lynne Fukumoto thought after trying to make a claim on a Priceline "Name Your Own Price" hotel room recently.