Really steamed about a quilt he can’t return

Ed Phillips/Shutterstock
Ed Phillips/Shutterstock
Question: I ordered a quilt from SmartBargains.com recently. I’ve ordered from them before and always been very happy both with price and quality.

This time, the quality of the item was very poor. I contacted SmartBargains in writing and within 48 hours of receiving the item via their website for a return authorization. Their site says you must have a return authorization to return the item. No response.

After about one week, I contacted them again. No response. A couple days after that I sent yet another email, stating that I was a loyal customer and that they were alienating me by not getting back in touch. No response.
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Can I tell you a secret about airport security?

hyxdyl/Shutterstock
hyxdyl/Shutterstock
If you think the American government keeps too many secrets, you should meet Jose Lacson.

Lacson lost his job as a federal air marshal in 2011 after allegedly disclosing “unauthorized” information to the public. The TSA says he published what it calls “sensitive security information” (SSI) in a website forum.

But here’s the interesting thing: In an appeal to his dismissal, Lacson claims the posts were fictional. The information referenced the number, deployment, and attrition rate of federal air marshals hired at various times and deployed at various duty stations, according to a report.

I repeat: Lacson says he made it all up.
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