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  • Can Capital One really “erase” my debts? And while you’re at it, could you do another rant about loyalty programs?
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    Can Capital One really “erase” my debts? And while you’re at it, could you do another rant about loyalty programs?

Can Capital One really “erase” my debts? And while you’re at it, could you do another rant about loyalty programs?

When Capital One offers to "erase" part of her debts with award points, Kate Morrical calls on a points skeptic to clear things up. See what happens next.

Fly a mile, earn a mile? No, that would make too much sense

Looking back, Jill Constable’s mistake wasn’t flying to Australia on American Airlines and Qantas. The connections from Dallas to Sydney, Ayers Rock, and Cairns made sense, from a scheduling point of view.

Betrayed by a company? Here are 5 secrets for avoiding it

The call between Frank Alioto and his favorite cruise line went down like something straight out of a made-for-TV drama. You know that turning point where the hero actually turns out to be the villain? Just like that.

No more mileage runs? That’s bad news for everyone

It may be too early to write the obituary for frequent-flier mileage runs — those legendary year-end flights that offer a shortcut to an airline's coveted "elite" status — but it's easy to see the end from here.

Are loyalty programs worth belonging to?

It's time to question one of the most basic tenets of travel: Everyone should participate in an airline loyalty program.

The next bubble? Travel loyalty programs

Did anyone pay attention when Robert Shiller warned about the real estate bubble or Nouriel Roubini sounded the alarm bells […]

Why loyalty programs are dead — and why that’s good news for almost everyone

Loyalty programs as we know them are dead. After years of playing the game, frequent customers like John Peppin are […]