The pornographic images Elizabeth Saft recently glimpsed on her seatmate’s cellphone while she was flying from Sacramento to Minneapolis on Delta Air Lines can’t be described here.
“I told him to stop it,” says Saft, a clinical psychologist from Davis, Calif. “To which he responded: ‘Just don’t look!'”
She complained to a flight attendant, who relocated her to an open middle seat. “Needless to say, this was extremely distressing, and profoundly unfair to me,” she adds. “I believe the man should have been moved. I believe his behavior was criminal.” Continue reading…
Holding a plane for a passenger is an iconic customer service gesture.
In a different era of commercial aviation, before on-time arrivals became so important that aircraft doors closed 15 minutes before departure, planes were almost routinely kept at the gate for passengers who were trying to make a connection or who were just late.
Which made the story of Kerry Drake, a grief-stricken United Airlines passenger who was trying to catch a flight from San Francisco to Lubbock, Tex., so that he could say goodbye to his dying mother, so remarkable — and heartwarming. Continue reading…
Don’t believe me? During the first five months of the year, Americans flew 321 billion miles. They drove 1.1 trillion miles. (It’s not a perfect comparison, since these are calculated slightly differently, but you get the idea.)