Holding a plane for a passenger is an iconic customer service gesture.
In a different era of commercial aviation, before on-time arrivals became so important that aircraft doors closed 15 minutes before departure, planes were almost routinely kept at the gate for passengers who were trying to make a connection or who were just late.
Which made the story of Kerry Drake, a grief-stricken United Airlines passenger who was trying to catch a flight from San Francisco to Lubbock, Tex., so that he could say goodbye to his dying mother, so remarkable — and heartwarming. Continue reading…
Don’t believe me? During the first five months of the year, Americans flew 321 billion miles. They drove 1.1 trillion miles. (It’s not a perfect comparison, since these are calculated slightly differently, but you get the idea.)
Editor’s note: This is part twelve in a series about the Transportation Department’s sweeping new airline passenger protection rules. You can read the entire document here (.DOC). Please take a moment to comment on these proposed rules at Regulationroom.org. The future of air travel depends on it.
Ban peanuts? Really?
That’s the first reaction I get when I mention the final, and perhaps the most ridiculed, of the Transportation Department’s proposed new rules. Seriously — why would the government do away with peanuts on a plane?