Jennifer Kucinski lives in Kansas City. Her father lives in Orlando. Make that lived in Orlando.
A few weeks ago, she received devastating news that her dad had passed away unexpectedly. Compounding that tragedy was the fact that Southwest Airlines was trying to stick her with two overpriced plane tickets, a decision she calls “heartless.”
“Upon reaching the agent and explaining the situation, the first words out of the agents mouth were, ‘We don’t offer bereavement fares’,” she says.