Sprint said it would unlock my phone – did it break its promise?

Bloomua/Shutterstock
Bloomua/Shutterstock
Sprint promises it will unlock Bill Fuller’s iPhone. Why won’t it?

Question: I have two iPhone 4S smartphones that I bought in 2011 under a two-year contract with Sprint. I made my final contracted monthly payment earlier this month. Both phones are now fully paid for and ostensibly are my property.

Sprint’s service coverage has been largely reduced in my area and I have frequent dropped calls and very low 3G speeds.

I recently received a notice from Sprint that on-network coverage in parts of Eastern Colorado and Western Kansas, (including along the I-70 Corridor), Southwest Kansas and Oklahoma Panhandle will change to roaming (off-network). Customers with Sprint-branded devices will be impacted when using services in the affected areas.
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Help me get rid of these Craigslist calls!

Rangizz/Shutterstock
Rangizz/Shutterstock
A typographical error on a Craigslist ad has Amy Pollick’s cellphone ringing off the hook. Is there any way to stop the calls?

Question: I’ve had a couple of weird phone calls and a text on my personal cell phone the past couple of weeks, inquiring about the “handyman ad.”

Huh?

Well, the text indicated it was a Craigslist ad, so I went to look, and lo and behold, my personal cell was listed as a contact on the ad. I’m sure — hope, anyway — this was a mistake, that someone got the numbers transposed or whatnot. But obviously, I’d like my number removed from the ad.
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5 phone tips for escalating your problem to someone who cares

Konstantin/Shutterstock
Konstantin/Shutterstock
The first rule of solving a customer-service problem may be to get everything in writing, but there are exceptions to every rule.

For some issues — a quick product question or a change in reservation — a phone call might still work fastest.

Or not. Phone agents can waste your time with scripts and long hold times. That’s when you need to know how to escalate your call to someone who can help you.

Here are a few tips to help you get that decision-maker on the phone:
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