Sprint promises it will unlock Bill Fuller's iPhone. Why won't it?
A typographical error on a Craigslist ad has Amy Pollick's cellphone ringing off the hook. Is there any way to stop the calls?
The first rule of solving a customer-service problem may be to get everything in writing, but there are exceptions to every rule.
Talk to me. That's all customers like you want when they call a company. They want someone to talk to them.
Sprint offers Sarah Gagliardo a refund on her cell phone after she cancels her service. But now it's refusing, saying she's not a current customer. Can it do that?
The trouble started when Tom King's cellphone died on his way to a job interview last year. He saw a public phone at Washington's Bainbridge Island Ferry and was relieved when a sticker reassured him that he could make a four-minute call for $1, he says.