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Sprint said it would unlock my phone – did it break its promise?

Sprint promises it will unlock Bill Fuller's iPhone. Why won't it?

Help me get rid of these Craigslist calls!

A typographical error on a Craigslist ad has Amy Pollick's cellphone ringing off the hook. Is there any way to stop the calls?

5 phone tips for escalating your problem to someone who cares

The first rule of solving a customer-service problem may be to get everything in writing, but there are exceptions to every rule.

Is your phone card phony? 5 ways you can tell

When is an hour just 36 minutes? When you buy some phone cards, apparently. That's the conclusion of a recent Federal Trade Commission investigation, which found certain pre-paid calling cards offered an average of just 40 percent of call minutes customers thought they were buying — and some, significantly less.

Are you being fed a line? 5 secrets for breaking through the script

Talk to me. That's all customers like you want when they call a company. They want someone to talk to them.

Did Sprint break its “buyback” promise?

Sprint offers Sarah Gagliardo a refund on her cell phone after she cancels her service. But now it's refusing, saying she's not a current customer. Can it do that?

New law aims to short-circuit public phone overcharges

The trouble started when Tom King's cellphone died on his way to a job interview last year. He saw a public phone at Washington's Bainbridge Island Ferry and was relieved when a sticker reassured him that he could make a four-minute call for $1, he says.