When CenturyLink sends Mark Schrader the wrong modem, he calls for help. Is anyone listening?
Mindy Reyes’ mother is facing a big phone bill from Verizon for service she didn’t order. Can this be fixed?
No one seems to care that Michael Rudolf’s Google Nexus doesn’t work. Can this device be saved?
Sprint promises it will unlock Bill Fuller's iPhone. Why won't it?
A typographical error on a Craigslist ad has Amy Pollick's cellphone ringing off the hook. Is there any way to stop the calls?
The first rule of solving a customer-service problem may be to get everything in writing, but there are exceptions to every rule.