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Help! CenturyLink sent me a modem I didn’t want

When CenturyLink sends Mark Schrader the wrong modem, he calls for help. Is anyone listening?

Help! Verizon overbilled my mother

Mindy Reyes’ mother is facing a big phone bill from Verizon for service she didn’t order. Can this be fixed?

Uh-oh, my Google Nexus is DOA

No one seems to care that Michael Rudolf’s Google Nexus doesn’t work. Can this device be saved?

Sprint said it would unlock my phone – did it break its promise?

Sprint promises it will unlock Bill Fuller's iPhone. Why won't it?

Help me get rid of these Craigslist calls!

A typographical error on a Craigslist ad has Amy Pollick's cellphone ringing off the hook. Is there any way to stop the calls?

5 phone tips for escalating your problem to someone who cares

The first rule of solving a customer-service problem may be to get everything in writing, but there are exceptions to every rule.

Is your phone card phony? 5 ways you can tell

When is an hour just 36 minutes? When you buy some phone cards, apparently. That's the conclusion of a recent Federal Trade Commission investigation, which found certain pre-paid calling cards offered an average of just 40 percent of call minutes customers thought they were buying — and some, significantly less.