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Oh no! They lost my ticket refund

Karen Smith loses her paper airline ticket to Spain and has to buy a new one. Now her airline is dragging its feet on a promised refund on the second ticket, and her online travel agency isn't helping. How do you get them moving?

Forced to buy another airline ticket

On his return flight from Madrid to San Juan, Jose Morales is forced to buy a one-way ticket because of an error made by Expedia. Now the agency wants him to contact the airline for a refund. Can it do that? And what of its "promise" to take care of any problems that come up?