Every now and then, a case crosses my desk that makes me wonder if we’re going about this in the wrong way. Tammy Almzana’s complaint against U-verse — and me — is one of them.
Edward Fedako’s case looked like a sure thing. It involved a canceled cruise and a missing airfare refund. It had everything going for it — except for one minor detail.
Fedako’s case underscores the importance of persistence. And paperwork.
What happened to Barry Frankel?
He’d accumulated $544 in Target gift cards and decided to finally redeem them at a store. “The money was gone,” he says.
Although Vivian Olds’ customer-service problem is pretty common, the solution isn’t.
This spring, she made a reservation at an independent motel in South Lake Tahoe, Calif. If you’ve ever been to this part of California, you probably know that it’s beautiful, but that the quality of accommodations can be variable.
Olds reserved a room at a hotel that was on the not-so-good side of that variable. She prepaid $148 for a motel that, once she tried to check in, she discovered was “totally unsuitable.”
Before leaving Colorado, we took one last ride down the Gold Runner Roller Coaster. A fitting way to say good-bye to one of our favorite ski resorts.
Watching your kids advance from being never-ever skiers, and not being able to stand on the mountain without falling over, to making clean parallel turns, is one of the great joys in life. Seriously.
During the last few days here at Breckenridge Ski Resort, I’ve have the privilege of watching all three of my kids make significant breakthroughs in their technique.
This is the view down Zoot Chute at the top of Peak 8 in Breckenridge, Colo. It’s a 15 minute hike from the top of the Imperial Express chairlift. In order to ski it, you have to basically launch yourself down the slope. No hesitation.