Although Vivian Olds’ customer-service problem is pretty common, the solution isn’t.
This spring, she made a reservation at an independent motel in South Lake Tahoe, Calif. If you’ve ever been to this part of California, you probably know that it’s beautiful, but that the quality of accommodations can be variable.
Olds reserved a room at a hotel that was on the not-so-good side of that variable. She prepaid $148 for a motel that, once she tried to check in, she discovered was “totally unsuitable.”