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Can this trip be saved? “We feel cheated as tourists”

Before Steven Barlow returned his rental car at Orlando International Airport in December, he did what most rental customers do who are trying to avoid a fuel surcharge: He found a gas station and topped off his tank.

Do they hate us?

When I lived in the Florida Keys, an area heavily dependent on tourism, I remember seeing a bumper sticker a time or two: "If it's tourist season," it asked, "why can't we shoot them?"

A reservation and a charge — but no room

When Mike Ray checks into a timeshare hotel in Kissimmee, Fla., he's told he has no reservation. He goes to another property, but then finds out that he's been charged for the room anyway. Now the reservation service refuses to refund the room. Is it allowed to do that?

Virgin America’s Cush: Passengers “should not have to ask” for customer service

Virgin America begins service to Orlando tomorrow. Remarkably, the three-year-old airline has stayed off my radar, when it comes to customer complaints. I asked David Cush, Virgin America's chief executive, how he's done it.

Splashing into I-Drive’s newest waterpark resort

It's a waterpark. No, it's a hotel. No, it's both.

Weekend adventure: At Leu Gardens without a map

Leu Gardens is one of Central Florida's cultural centers. At this 50-acre enclave near downtown Orlando, we found America's largest Camellia collection outside California, a museum, and several impressive botanical gardens, including a butterfly garden.

Losing my faith on Shamu’s first weekend back on the job

For the same reason people go to a car race (to see a fiery crash) or a hockey game (bare-knuckled fight) Shamu Stadium was packed to the gills for the 12:30 p.m. show Sunday, on Shamu's second day on the job after the unfortunate incident in which he killed his trainer. Everyone wanted to see if something would happen.