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Ridiculous or not? No credit for your nonrefundable hotel room

True, Jorge Sanchez-Salazar booked a nonrefundable room at the Hampton Inn & Suites Reagan National Airport through Orbitz. And it's true, too, that he canceled the trip, and that under the rules, the hotel could keep his money -- all of it.

Enterprise pulls cars from Orbitz after dispute

Enterprise Holdings, which owns and operates the largest fleet of rental cars in the world under the Alamo Rent A Car, National Car Rental, and Enterprise Rent-A-Car brands, will announce tomorrow that it is ending its relationship with Orbitz.com and its sister site CheapTickets.com on April 1 after "months of difficult discussions." I asked Pam Nicholson, the president and chief operating officer of Enterprise Holdings, to explain the decision and what it means to travelers.

Orbitz vs. American Airlines: The traveler is the loser

Maybe you've heard about the little dust-up between American Airlines and several online travel agencies, including Orbitz and Expedia.

Can this trip be saved? My 17-year-old booked a ticket on Orbitz — actually, two tickets

Booking a flight online may be convenient, but it's far from problem-free. Just ask Charles Bornheim, whose son is holding an extra airline ticket he booked through Orbitz.

And the online travel agency with the most complaints is …

Expedia. That's according to a survey of my authoritative email "in" box, which contains seven years of complaint data from travelers. Coming in second? Travelocity, followed by Orbitz.

Why haven’t I been charged for my honeymoon flight?

Here's a question that came to me by way of the Monday afternoon Washington Post chat on travel (and by the way, if you haven't dropped in to ask a question, please do). Karen Luong booked her honeymoon flights from Baltimore to Naples, Italy through Orbitz in mid-June. She received reservation number from the online agency, but hasn't been charged yet.

Oops! I didn’t mean to buy insurance

When Gary Kawesch books airline tickets through Orbitz, he finds a $24 charge for travel insurance that he never bought. Or thought he never bought. Can he get a refund, or is he stuck with something he never meant to order?
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