True, Jorge Sanchez-Salazar booked a nonrefundable room at the Hampton Inn & Suites Reagan National Airport through Orbitz. And it's true, too, that he canceled the trip, and that under the rules, the hotel could keep his money -- all of it.
Enterprise Holdings, which owns and operates the largest fleet of rental cars in the world under the Alamo Rent A Car, National Car Rental, and Enterprise Rent-A-Car brands, will announce tomorrow that it is ending its relationship with Orbitz.com and its sister site CheapTickets.com on April 1 after "months of difficult discussions." I asked Pam Nicholson, the president and chief operating officer of Enterprise Holdings, to explain the decision and what it means to travelers.
Maybe you've heard about the little dust-up between American Airlines and several online travel agencies, including Orbitz and Expedia.
Booking a flight online may be convenient, but it's far from problem-free. Just ask Charles Bornheim, whose son is holding an extra airline ticket he booked through Orbitz.
Expedia. That's according to a survey of my authoritative email "in" box, which contains seven years of complaint data from travelers. Coming in second? Travelocity, followed by Orbitz.
Here's a question that came to me by way of the Monday afternoon Washington Post chat on travel (and by the way, if you haven't dropped in to ask a question, please do). Karen Luong booked her honeymoon flights from Baltimore to Naples, Italy through Orbitz in mid-June. She received reservation number from the online agency, but hasn't been charged yet.
When Gary Kawesch books airline tickets through Orbitz, he finds a $24 charge for travel insurance that he never bought. Or thought he never bought. Can he get a refund, or is he stuck with something he never meant to order?