Lights out in Playa del Carmen — now what?

Cheryl Sullivan and her family traveled to beautiful Playa del Carmen, Mexico, for a six-day getaway recently. During the second day of their vacation, it began to rain, which affected the power at their hotel, the Viva Wyndham Maya.

And then the lights went out.
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Is this change fee going to stick?

What happens when you find out that you have a schedule change before your airline or travel agent?

Hey, don’t laugh. In a world of airline codesharing, it’s not uncommon.

But should you really have to pay a change fee to fix the flight? That’s what Deb Deiner wanted to know in our forum recently.
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Can I get a refund for this missed hotel night?

This winter was long and arduous, especially if you lived in Massachusetts. Thomas and Joyce Dresser were ready for some much-needed fun in the sun.

They booked their escape from Providence to San Juan, with a night in the San Juan airport hotel, and then they were off to Virgin Gorda.

They were supposed to depart February 21 and return a week later. At least that was the plan.
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