Ifti Qadir's case against the Royal San Marco & Suites Hotel and Orbitz seemed like a slam-dunk when it crossed my desk recently. He'd paid $1,307 for two rooms, for a total of three nights.
I've been struggling with this case for months and am about to place it in the "can't be fixed" file. But before I do, I wanted to run it past you.
Diane Austin's problem isn't that unusual, which is why I've decided to write something about it. In April, she booked a $730 roundtrip ticket in April through Orbitz on American Airlines to fly to Puerto Vallarta.
In this year’s best online travel agency category, it was yet another close vote. Travelocity and Kayak were tied until […]
Here's a problem I run into every now and then, and which I normally refer back to the airline - which usually tells the passenger "tough luck."
Christianna Kreiss thought she would be flying to India with her family a few weeks ago. Instead, she spent hours in Pittsburgh, trying to sort out a messy airline reservation that involved Air Canada, Lufthansa and Orbitz.
Ah, the perils of being your own travel agent.