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Case dismissed: Was there really no room at the inn?

Ifti Qadir's case against the Royal San Marco & Suites Hotel and Orbitz seemed like a slam-dunk when it crossed my desk recently. He'd paid $1,307 for two rooms, for a total of three nights.

Is this airline downgrade disaster a lost cause?

I've been struggling with this case for months and am about to place it in the "can't be fixed" file. But before I do, I wanted to run it past you.

Do I deserve a refund after my destination turned dangerous?

Diane Austin's problem isn't that unusual, which is why I've decided to write something about it. In April, she booked a $730 roundtrip ticket in April through Orbitz on American Airlines to fly to Puerto Vallarta.

The 6 best online travel agencies of 2013

In this year’s best online travel agency category, it was yet another close vote. Travelocity and Kayak were tied until […]

They canceled the flight anyway — can I get a refund?

Here's a problem I run into every now and then, and which I normally refer back to the airline - which usually tells the passenger "tough luck."

Is this enough compensation? Wrong information leads to a missed flight

Christianna Kreiss thought she would be flying to India with her family a few weeks ago. Instead, she spent hours in Pittsburgh, trying to sort out a messy airline reservation that involved Air Canada, Lufthansa and Orbitz.

Is this enough compensation? Orbitz calls off its collection agency, but …

Ah, the perils of being your own travel agent.
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