Stuck with a pair of shoes – and confused about Sears’ refund policy

Olga O'Hara wants to return the shoes she bought at Sears.com, but she's getting mixed signals from the company about how to do so. Is she stuck with her purchase?

Where’s my Sears.com refund?

Elizabeth Smith's Sears.com refund is missing in action. Can anyone find her money?

Charged for an online class I didn’t take

Rhonda Smith’s daughter decides not to take a class at the University of Phoenix, but there’s just a small matter of her bill. Does she still have to pay it, even though she didn’t take the course?

When is a confirmation actually confirmed?

When Lefteris Michailidis didn't get a confirmation email from Priceline for a recent three-night hotel stay in London, he thought his bid wasn't accepted.

The Insider: How should I buy my next cruise?

Not so long ago, you had to pick up a phone and call your local travel agent to book a cruise. No longer.

The smarter consumer: 5 incredibly stupid things customers do online

I handle customer complaints for a living – the good, the bad and sometimes, the incredibly stupid.
By |November 22nd, 2011|OYS|1 Comment|

What’s your problem? A few small problems with Casual Male XL

Jeni Wilson has two problems with a clothing store, and they seem to be related. Why can't she get anyone to help her?
By |November 21st, 2011|OYS|11 Comments|