Olga O’Hara wants to return the shoes she bought at Sears.com, but she’s getting mixed signals from the company about how to do so. Is she stuck with her purchase?
Question: I recently ordered a pair of shoes online through Sears.com. The packing slip says I can return the items to any Sears store.
I went to my nearest store and was told they can’t refund my money back to my credit card since I paid with PayPal. The only option they had was to issue a gift card. However, I don’t shop at Sears and I did not want a gift card.
They told me I could ship the items back. Well, I’d have to pay to ship those back, and I don’t want to do that.